Customer Experience Agent I at Sysco

Woodridge, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Service, DistributionIndustries

Requirements

High School Diploma or equivalent
1 year in a Customer Service role
Customer centric and Internet savvy
Strong MS Office skills
Preferred: Restaurant supply/commercial food service experience
Superior time-management skills
Ability to multi-task and stay focused on critical objectives
Positive, can-do attitude
Ability to work in a fast-paced, closely integrated team
Ability to write short correspondence
Ability to accurately spell
Ability to speak and write English clearly and understandably
Ability to accurately follow detailed procedures and processes
Ability to work with a diverse group of people
Ability to work comfortably under pressure
Ability to work independently and in a group on various projects
Ability to perform basic arithmetic calculations
Ability to concentrate for extended periods
Excellent oral and written communication skills
Ability to plan and organize time and projects efficiently
Excellent critical thinking and problem-solving skills
Ability to exchange and furnish detailed information
Ability to act ethically, honestly, and professionally
Desire to work independently and in a team environment
Ability to maintain discretion with company information

Responsibilities

Proactively communicate to all internal and external related parties to exceed customer expectations
Respond timely and accurately to all incoming customer correspondence with thorough documentation
Receive customers' requests by telephone, email, or chat, analyze requests, provide information or route to the proper person
Demonstrate ownership of customer requests with follow-through, documentation, and complete resolution
Assist in returns and replacements as needed
Analyze transactions, correct records, and adjust errors
Provide accurate information regarding pricing and availability of in-stock items
Resolve customer questions related to orders and place orders where opportunity is present
Maintain 90% minimum average in customer service and sales area quality assurance reviews
Have knowledge of product line, prices, delivery time, drop ship items, marketing promotions, and similar data
Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education
Manage time effectively, meet personal goals, and work effectively with the distribution team
Report any system or product inaccuracies timely
Follow company policies and procedures
Perform all other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceMS OfficeOrder ManagementProduct KnowledgeTelephone SupportEmail SupportChat SupportReturns ProcessingPricing Knowledge

Questions & Answers

Common questions about this position

What is the compensation for the Customer Experience Agent I role?

The compensation range starts at $17.25 per hour. Factors like skills, years of experience, and other factors may determine your actual rate of pay, and you may be eligible for the Company's Incentive Plan.

What are the must-have qualifications for this position?

Must haves include a High School Diploma or equivalent, 1 year in a Customer Service role, being customer centric and Internet savvy, and strong MS Office skills. Restaurant supply or commercial food service experience is preferred.

Is this a remote position, and is travel required?

This information is not specified in the job description.

What is the work environment like at Sysco for this role?

The role involves working in a fast-paced, closely integrated team where customer delight, communication, teamwork, and flexibility are essential. It requires the ability to work comfortably under pressure, independently and with a group on various projects.

What makes a strong candidate for the Customer Experience Agent I position?

Strong candidates demonstrate superior time-management, multi-tasking, a positive can-do attitude, customer-centric focus, and the ability to handle detailed procedures in a fast-paced team environment. Experience in restaurant supply or food service is a plus.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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