Customer Engineer at Benepass

Miramar, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Human Resources, Employee BenefitsIndustries

Requirements

Candidates should have 4+ years of relevant experience, a good working knowledge of Python, SQL, and Javascript, and experience in exploratory data analysis and cleaning. They must be comfortable interacting with customers, diving into business details, and possess strong organizational skills with high attention to detail.

Responsibilities

The Customer Engineer will work with customers, engineering, and operations teams to build integrations, configure the Benepass platform, and resolve technical challenges. They will also build and maintain internal tools, automate processes, gain a deep understanding of the business, and use software as a force multiplier. Responsibilities include technical implementations, developing product expertise, customizing solutions, designing and deploying tools, and handling escalations to ensure customer satisfaction.

Skills

Python

SQL

Django

Django Rest Framework

Javascript

React

Tailwind CSS

React Native

Objective-C

Java

AWS

Docker

Integrations

Platform Configuration

Technical Problem Solving

Internal Tool Development

Process Automation

Benepass

Platform for managing employee benefits efficiently

About Benepass

Benepass helps companies manage and distribute employee benefits efficiently and in a personalized manner. It operates in the employee benefits market, offering services such as health and wellness programs and professional development funds. The main product is a versatile benefits platform that includes virtual and physical cards, as well as mobile wallets, allowing employees to access and manage their benefits easily. Employers can customize the platform to set rules for contributions and eligibility. Benepass generates revenue through a B2B model, charging companies for access to its services, and partners with financial institutions for secure transactions. A key differentiator is its user-friendly mobile app and responsive customer service, which enhance the employee experience. The goal of Benepass is to improve how companies take care of their employees, boosting morale and productivity.

New York City, New YorkHeadquarters

2019Year Founded

$33.3MTotal Funding

EARLY_VCCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

51-200Employees

Benefits

Healthcare: We pay $430 per month toward your health insurance and fully cover dental and vision. You also get membership to OneMedical, Teladoc and Talkspace

Flexible, autonomous work: We’re remote first so live where you’re most happy. We come together in-person as a team 3-4 times per year.

Benepass perks: $500 to set up your home office, $100 per month for wellness, however you define it, $150 per month for home internet and cell phone, $150 per month for co-working

Risks

Benebot's AI tool may face data privacy and compliance challenges.

$20 million funding round increases pressure to scale and meet investor expectations.

Competitive landscape intensification could impact Benepass's market share.

Differentiation

Benepass offers a versatile platform with virtual and physical cards and mobile wallets.

The company integrates AI with 'Benebot' for enhanced benefits education and administration.

Benepass provides a user-friendly mobile app and responsive customer service for employees.

Upsides

Increased demand for personalized benefits solutions positions Benepass for growth.

AI integration in benefits platforms is a significant trend Benepass is capitalizing on.

Remote work models boost demand for flexible benefits, aligning with Benepass's offerings.

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