[Remote] Client Success Associate - Project Focus at Cherre

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate Technology, Data & AnalyticsIndustries

Requirements

Candidates should have 1-3 years of experience in project coordination, project management, client success, or a related role, with strong organizational and time management skills. Excellent verbal and written communication skills, client-facing interaction experience, strong Excel/CSV skills, and experience with ticketing and project management tools are required. An analytical mindset and a proven ability to contribute to business outcomes, retention, and upsells are also necessary.

Responsibilities

The Client Success Associate will support Client Success Managers in maintaining client relationships, ensuring platform adoption, and responding to support tickets. They will assist with client onboarding, API/data integrations, and custom dashboards, and participate in quarterly business reviews. Responsibilities also include capturing client feedback, assisting with renewals, and identifying expansion opportunities. In project coordination, they will support the Sr. Program/Project Manager by developing project plans, ensuring documentation accuracy, preparing status reports, and tracking deliverables. They will also document meeting minutes, maintain project management tools, and provide administrative support for meetings and stakeholder coordination.

Skills

Project Coordination

Client Relationship Management

Onboarding

API Integrations

Data Integrations

Dashboard Creation

Client Support

Communication

Documentation Management

Reporting

Problem-Solving

Organization

Detail-Oriented

Cherre

Real estate data integration platform using AI

About Cherre

Cherre provides a platform that integrates and connects real estate data for organizations, primarily serving real estate investors, managers, and underwriters. The platform uses artificial intelligence to filter and organize data, making it accessible and easy to understand. This data helps clients optimize their investment, management, and underwriting decisions, particularly benefiting Single Family Residential investors with tailored data collections. Cherre operates on a business-to-business model, generating revenue by offering data integration services. Its platform acts as a 'single source of truth', ensuring that all levels of an organization can access accurate data for informed decision-making. Additionally, Cherre's Data Partner Network allows for the seamless addition of new data, keeping clients updated with the most comprehensive information available.

New York City, New YorkHeadquarters

2016Year Founded

$102.1MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, Financial Services, Real EstateIndustries

51-200Employees

Benefits

Competitive Salary

Company Equity

Excellent Healthcare

401(k) Plan Options

Commuter Benefits

Flexible Work Schedule

Paid Parental Leave

Ongoing Education

Collaborative Environment

Freedom Vacation Plan

Dog Friendly Office

Catered Lunches

Risks

Emerging PropTech startups could erode Cherre's market share.

Rapid AI advancements may strain Cherre's R&D resources.

Economic downturns could reduce demand for Cherre's services.

Differentiation

Cherre integrates AI to provide comprehensive real estate data solutions.

Cherre's platform serves as a 'single source of truth' for real estate data.

Cherre offers a Data Partner Network for easy incorporation of new data.

Upsides

Cherre raised $30M in Series C funding to accelerate growth.

Partnerships with Nuveen and TA Realty enhance Cherre's data capabilities.

Cherre's new UI improves data observability and validation for clients.

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