Customer Account Lead

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

B2B SaaSIndustries

Requirements

The ideal candidate should have experience in account management or customer success roles, with a proven track record of driving renewals and expansions. Strong communication and relationship-building skills are essential, along with the ability to engage with stakeholders at all levels, including procurement managers and CFOs. A background in B2B SaaS or a related industry is preferred, and a customer-centric mindset is crucial for success in this role.

Responsibilities

The Customer Account Lead will manage relationships with strategic customers throughout their lifecycle, ensuring they derive significant value from Omnea's platform. This role involves driving renewals, expansion, and upsell opportunities while acting as a trusted advisor to customers. The lead will collaborate closely with internal teams to maintain a customer-centric approach and voice customer needs within the organization.

Skills

Renewals

Expansion

Upsell

Customer Relationship Management

Customer Success

Advocacy

Collaboration

Strategic Account Management

Omnea

AI-driven procurement automation platform

About Omnea

Omnea provides an AI-driven platform that enhances the procurement process for businesses. Its main feature, the Intelligent AI Intake system, allows users to submit requests easily, similar to having a conversation, which helps eliminate confusion and ensures clarity in submissions. The platform automates various procurement tasks, including vendor setup and purchase order creation, making the process faster and more efficient. Additionally, Omnea offers tools for contract management, risk detection, and supplier information collection through a vendor portal. This integration of AI throughout the platform not only speeds up operations but also improves the analysis of procurement data. By centralizing and automating these processes, Omnea aims to reduce manual work, enhance visibility into spending and risks, and support better decision-making. The goal is to transform procurement teams into strategic partners within organizations, promoting efficiency and cost control.

London, United KingdomHeadquarters

2021Year Founded

$19.5MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Flexible Work Hours

Risks

Increased competition from emerging AI-driven platforms may erode Omnea's market share.

Data privacy concerns could impact Omnea's operations due to tighter regulations.

Economic downturns may reduce corporate spending on procurement solutions, affecting revenue.

Differentiation

Omnea's AI-driven platform automates the entire procurement lifecycle, enhancing efficiency.

The Intelligent AI Intake system simplifies submission processes, reducing guesswork.

Omnea's platform offers comprehensive features, including contract management and automated risk detection.

Upsides

Omnea raised $20 million in Series A funding, boosting its growth potential.

Growing demand for AI-based contract management solutions supports Omnea's market expansion.

Integration with ERP systems enhances Omnea's appeal to large enterprises.

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