Customer Success Lead, Strategic Accounts
Notable- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
The ideal candidate should have experience in account management or customer success roles, with a proven track record of driving renewals and expansions. Strong communication and relationship-building skills are essential, along with the ability to engage with stakeholders at all levels, including procurement managers and CFOs. A background in B2B SaaS or a related industry is preferred, and a customer-centric mindset is crucial for success in this role.
The Customer Account Lead will manage relationships with strategic customers throughout their lifecycle, ensuring they derive significant value from Omnea's platform. This role involves driving renewals, expansion, and upsell opportunities while acting as a trusted advisor to customers. The lead will collaborate closely with internal teams to maintain a customer-centric approach and voice customer needs within the organization.
AI-driven procurement automation platform
Omnea provides an AI-driven platform that enhances the procurement process for businesses. Its main feature, the Intelligent AI Intake system, allows users to submit requests easily, similar to having a conversation, which helps eliminate confusion and ensures clarity in submissions. The platform automates various procurement tasks, including vendor setup and purchase order creation, making the process faster and more efficient. Additionally, Omnea offers tools for contract management, risk detection, and supplier information collection through a vendor portal. This integration of AI throughout the platform not only speeds up operations but also improves the analysis of procurement data. By centralizing and automating these processes, Omnea aims to reduce manual work, enhance visibility into spending and risks, and support better decision-making. The goal is to transform procurement teams into strategic partners within organizations, promoting efficiency and cost control.