Customer Account Executive at Ironclad

San Francisco, California, United States

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$160,000 – $230,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LegalTech, SaaS, Enterprise SoftwareIndustries

Requirements

At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS
Experience sourcing and selling deals in the $25k-$250k ARR range and running a full sales cycle independently
Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross-sell opportunities
Excellent communication skills and persistent follow-through on commitments to customers
Works well with other teams and wants to own projects outside of just closing deals
Self-sufficient with a strong internal sense of urgency
Comfortable with commercial negotiation and willingness to iterate selling style as needed

Responsibilities

Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value
Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close
Collaborate cross-functionally with Customer Success, Implementation, Support, and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success
Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets
Continuously sharpen sales skills and deepen product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of customer outcomes

Skills

Key technologies and capabilities for this role

Account ManagementCustomer ExpansionCustomer RetentionSales DiscoveryValue ArticulationNegotiationSales ClosingCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary range for the Customer Account Executive position?

The salary range is $160K - $230K.

Is this a remote role, or does it require office attendance?

This is a hybrid role based out of the San Francisco office, requiring attendance at least twice a week on Tuesdays and Thursdays for collaboration, with possible additional days for events.

What key skills and experience are required for this role?

Candidates need 2-5 years of new business sales or account management experience in B2B SaaS, experience sourcing and selling $25k-$250k ARR deals with full sales cycle ownership, comfort with sales tools, excellent communication skills, and ability to collaborate cross-functionally.

What is the company culture like at Ironclad?

Ironclad operates in a highly collaborative and inclusive environment, recognized as a Great Place to Work by Fortune for six years, on Glassdoor’s Best Places to Work, and backed by top investors.

What makes a strong candidate for this Customer Account Executive role?

A strong candidate has 2-5 years of B2B SaaS sales or account management experience, proven success with $25k-$250k ARR deals through full sales cycles, excellent communication, and a collaborative mindset to drive expansion and retention.

Ironclad

Digital platform for automating contract management

About Ironclad

Ironclad is a digital contracting platform that simplifies and automates the entire contract lifecycle for legal teams in large enterprises and fast-growing companies. The platform allows users to create, automate, and track contracts in a straightforward manner, making it easier for legal departments to handle high-volume contracts efficiently. Unlike traditional contract management systems, Ironclad's user-friendly interface reduces complexity and enhances collaboration within legal teams, enabling them to focus on business growth. The company operates on a subscription-based model, offering various tiers that cater to different business needs, ensuring a steady income stream while providing ongoing support and updates. Ironclad's goal is to transform contract management by streamlining processes and improving connectivity within legal departments.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$325MTotal Funding

SERIES_ECompany Stage

Enterprise Software, LegalIndustries

501-1,000Employees

Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.

Risks

AI accuracy and security concerns may challenge the adoption of Ironclad's Jurist assistant.

Expansion into enterprise markets increases competition with established players like Bloomberg Law.

Integration with systems like NetSuite may face technical challenges requiring significant resources.

Differentiation

Ironclad automates contract workflows, reducing inefficiencies in traditional contract management systems.

The platform's user-friendly design accelerates high-volume contracts and enhances legal team collaboration.

Ironclad's AI-powered assistant, Jurist, offers real-time legal document editing and transparency.

Upsides

Integration with NetSuite and Salesforce enhances platform interoperability for enterprise clients.

The launch of Ironclad Jurist positions the company as a leader in AI-driven legal tech.

Strategic alliances, like with KPMG Law, open new market opportunities and enhance credibility.

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