\u003Cbr />Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.\u003Cbr />\u003Cbr />We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://ironcladapp.com/lp/forrester-wave-2025/\">\u003Cstrong>Forrester Wave \u003C/strong>\u003C/a>\u003Cstrong>and \u003C/strong>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://ironcladapp.com/lp/gartner-mq-2024/\">\u003Cstrong>Gartner Magic Quadrant\u003C/strong>\u003C/a> have consistently recognized Ironclad as a leader in our category. We’ve also been named one of \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.greatplacetowork.com/certified-company/7021706\">\u003Cstrong>Fortune’s Great Places to Work\u003C/strong>\u003C/a> six years running, featured on \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm\">\u003Cstrong>Glassdoor’s Best Places to Work\u003C/strong>\u003C/a>, and recognized by \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-most-promising-artificial-intelligence-companies/?sh=434fb68277cf\">\u003Cstrong>Forbes’ 50 Most Promising AI Companies\u003C/strong>\u003C/a>.\u003Cbr />\u003Cbr />We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!\u003Cbr />\u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cbr />Ironclad is \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://ironcladapp.com/lp/state-of-digital-contracting-on-demand/?wchannelid=l3gookxxq6&wmediaid=zkdmcjb8wa\">writing the narrative\u003C/a> that shows how beautiful and functional contracting will change business. We’re a leader in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://ironcladapp.com/lp/forrester-wave-contract-lifecycle-management/\">Forrester Wave for Contract Lifecycle Management\u003C/a>. We have been recognized as a \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://www.greatplacetowork.com/certified-company/7021706\">Fortune Great Place to Work\u003C/a> for four consecutive years. Our innovation and work culture have been recognized by \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm\">Glassdoor's Best Places to Work 2023\u003C/a>, Forbes’ \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-most-promising-artificial-intelligence-companies/?sh=434fb68277cf\">50 Most Promising AI Companies\u003C/a>, Wing Venture Capital's \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://www.enterprisetech30.com/wp-content/uploads/2021/02/2020ET30.pdf\">Enterprise Tech 30\u003C/a>, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://www.ironcladapp.com\">www.ironcladapp.com\u003C/a> or follow us on \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://www.linkedin.com/company/ironclad-inc-/\">LinkedIn\u003C/a> and \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-link\" href=\"https://twitter.com/ironclad_inc\">Twitter\u003C/a>.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cbr />\u003Cstrong>About the Role\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re looking for a Senior Data Analytics Manager, Marketing Analytics to join our growing Data & Analytics team. In this role, as an individual contributor you will partner closely with our revenue marketing leadership to uncover insights that drive pipeline generation, campaign effectiveness, and overall go-to-market performance. You’ll bring rigor and storytelling to our data, ensuring the business can make faster, smarter decisions. This role is highly cross-functional, giving you visibility and impact across business development, digital marketing, and events. It’s an opportunity to shape how Ironclad understands its top-of-funnel engine in a high-growth environment.\u003C/p>\u003Cp style=\"min-height:1.5em\">This role will report to the Sr. Manager, GTM Data Science & Analytics.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with Marketing leaders to analyze pipeline generation, campaign performance, and conversion trends, providing actionable insights that improve ROI.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Build dashboards and reporting in Looker that empower stakeholders to self-serve and confidently track their key metrics.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Develop and maintain core marketing data models in our data warehouse to ensure consistent, reliable data foundations.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Support the creation of business cases and models that guide investment decisions across channels, offers, and campaigns.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Translate complex data into clear, compelling narratives that inform strategy at both the executive and operating levels.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Sales, Finance, and Operations to ensure marketing analytics ties directly to pipeline and revenue impact.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What We’re Looking For\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">5–7 years of experience in marketing analytics, data science, or business analytics, ideally in a B2B SaaS company.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong proficiency in SQL, Python and BI tools (e.g., Looker, Tableau, or equivalent).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven ability to define and track core marketing KPIs (e.g., pipeline, CAC, campaign ROI).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Comfort building models and analyses that inform go-to-market decisions, from channel investments to pipeline forecasting.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent communication and data storytelling skills, able to translate findings into business strategy.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Self-starter who thrives in a fast-paced, collaborative environment.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Benefits:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Health, dental, and vision insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401k\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Wellness reimbursement\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Take what you need vacation policy\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Generous parental leave for both primary and secondary caregivers\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Base Salary Range: $180,000 - $200,000\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u003C/p>","https://jobs.ashbyhq.com/ironcladhq/fc4d62f7-efc5-4261-8495-aa8810796cfc",{"id":180,"name":181,"urlSafeSlug":181,"logo":182},[664,665,666,667],{"city":30,"region":31,"country":32},{"city":440,"region":441,"country":32},{"city":504,"region":505,"country":32},{"city":502,"region":502,"country":32},"2025-09-16T07:19:40.225Z","Candidates should have experience in data analytics, specifically within marketing analytics, and be proficient in Looker for dashboard creation and reporting. A strong understanding of data modeling in a data warehouse environment is necessary, along with the ability to translate complex data into compelling narratives for executive and operating levels. Experience supporting business case creation and modeling for investment decisions across various channels, offers, and campaigns is also required.","The Senior Data Analytics Manager will partner with revenue marketing leadership to analyze pipeline generation, campaign performance, and conversion trends, providing actionable insights to improve ROI. Responsibilities include building dashboards and reports in Looker to empower stakeholder self-service, developing and maintaining core marketing data models in the data warehouse, and supporting the creation of business cases and models to guide investment decisions. The role also involves translating complex data into clear, compelling narratives to inform strategy and collaborating with Sales, Finance, and Operations teams.",{"employment":672,"compensation":674,"experience":675,"visaSponsorship":680,"location":681,"skills":682,"industries":686},{"type":673},{"id":221,"name":222,"description":449},{"minAnnualSalary":392,"maxAnnualSalary":393,"currency":226,"details":26},{"experienceLevels":676},[677,679],{"id":231,"name":232,"description":678},"Build upon established skills and take on more responsibility.",{"id":234,"name":235,"description":456},{"type":237},{"type":214},[683,684,359,468,685],"Data Analytics","Marketing Analytics","Strategic Growth",[687,688],{"id":356,"name":359},{"id":356,"name":689},"Software",{"id":691,"title":692,"alternativeTitles":693,"slug":709,"jobPostId":691,"description":710,"applyUrl":711,"company":181,"companyOption":712,"locations":713,"listingDate":718,"listingSite":214,"isRemote":57,"requirements":719,"responsibilities":720,"status":217,"expiryDate":26,"summary":721},"bb14cc9b-e17e-4209-8a93-910c5203cd49","Senior / Staff Software Engineer - Developer Productivity",[694,695,696,697,698,699,700,701,702,703,704,705,706,707,708],"Staff Engineer, Developer Tools","Senior Software Engineer, Developer Experience","Principal Engineer, Developer Productivity","Senior Software Developer, Internal Tools","Staff Software Engineer, CI/CD Automation","Senior Engineer, Developer Workflow","Lead Software Engineer, Developer Platform","Senior Software Engineer, Developer Infrastructure","Staff Engineer, Software Development Lifecycle","Senior Software Engineer, Productivity Engineering","Principal Software Engineer, Developer Enablement","Senior Software Developer, Automation Engineering","Staff Engineer, Cloud Developer Tools","Senior Software Engineer, API Development Productivity","Senior Software Engineer, Git Workflow Optimization","senior-staff-software-engineer-developer-productivity-bb14cc9b-e17e-4209-8a93-910c5203cd49","Salary: $210K - $235K\n\nLocation Type: Hybrid\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.\u003Cbr />\u003Cbr />Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.\u003Cbr />\u003Cbr />We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://ironcladapp.com/lp/forrester-wave-2025/\">\u003Cstrong>Forrester Wave \u003C/strong>\u003C/a>\u003Cstrong>and \u003C/strong>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://ironcladapp.com/lp/gartner-mq-2024/\">\u003Cstrong>Gartner Magic Quadrant\u003C/strong>\u003C/a> have consistently recognized Ironclad as a leader in our category. We’ve also been named one of \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.greatplacetowork.com/certified-company/7021706\">\u003Cstrong>Fortune’s Great Places to Work\u003C/strong>\u003C/a> six years running, featured on \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm\">\u003Cstrong>Glassdoor’s Best Places to Work\u003C/strong>\u003C/a>, and recognized by \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.forbes.com/sites/alanohnsman/2021/04/26/ai-50-americas-most-promising-artificial-intelligence-companies/?sh=434fb68277cf\">\u003Cstrong>Forbes’ 50 Most Promising AI Companies\u003C/strong>\u003C/a>.\u003Cbr />\u003Cbr />We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!\u003Cbr />\u003Cbr />\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>\u003Cstrong>This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.\u003C/strong>\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cbr />\u003Cstrong>About the Role\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Join our Developer Productivity Team and play a key role in shaping the future of how we build and deliver software. As a Senior Software Engineer to Software Engineer 2, you will focus on creating tools, automation, and infrastructure that enhance the productivity of our development teams. You will work on improving developer workflows, reducing manual processes, and ensuring a seamless development experience across the organization. Your expertise in cloud computing (AWS, GCP, Azure), full-stack development (TypeScript, React, Node.js, Python), and infrastructure will be critical in driving productivity initiatives. \u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">A great fit for an individual contributor who is interested in growing into a leadership role; this position is a path to management.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Core Responsibilities\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Build and maintain internal tools that improve developer workflow efficiency\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Implement automation solutions for common development tasks\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Contribute to monitoring systems for developer productivity metrics\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with product and infrastructure teams to identify pain points\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Write clear documentation for tools and processes\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Support and maintain existing developer tools\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Participate in code reviews and technical discussions\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Required Qualifications\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Bachelor's / Master’s degree in Computer Science, Software Engineering, or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years of software development experience\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong proficiency in at least one modern programming language (Python, Go, TypeScript)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with CI/CD pipelines and tools\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with cloud platforms (AWS OR GCP OR Azure)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Understanding of software development lifecycle and RESTful API design and development\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with version control systems (Git)\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Preferred Qualifications\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience building internal developer platforms or developer tools\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Knowledge of infrastructure as code\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with workflow automation\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Familiarity with monitoring tools\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Contributions to open-source projects\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with API design\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Key Competencies\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong problem-solving abilities\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Good communication skills\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to work independently\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Team-oriented mindset\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Attention to detail\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Basic understanding of system design\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Impact You'll Have\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Improve developer workflows through automation\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Reduce manual processes in development pipeline\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Create tools that enhance code quality\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Support team productivity initiatives\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Contribute to developer experience improvements\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Benefits:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Health, dental, and vision insurance\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401k\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Wellness reimbursement\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Take what you need vacation policy\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Generous parental leave for both primary and secondary caregivers\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Base Salary Range: \u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Senior Software Engineer: $180,000 - $200,000 \u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Staff Software Engineer: $210,000 - $235,000\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u003C/p>","https://jobs.ashbyhq.com/ironcladhq/5b690793-2025-4c0f-a39c-7d4c4eccb218",{"id":180,"name":181,"urlSafeSlug":181,"logo":182},[714,715,716,717],{"city":30,"region":31,"country":32},{"city":440,"region":441,"country":32},{"city":504,"region":505,"country":32},{"city":502,"region":502,"country":32},"2025-09-23T07:17:33.487Z","Candidates should possess a Bachelor's or Master's degree in Computer Science, Software Engineering, or equivalent experience, with over 5 years of software development experience. Proficiency in at least one modern programming language like Python, Go, or TypeScript is required, along with experience in CI/CD pipelines, cloud platforms (AWS, GCP, or Azure), and version control systems (Git). Familiarity with software development lifecycle and RESTful API design is also necessary.","The Senior/Staff Software Engineer will build and maintain internal tools to enhance developer workflow efficiency and implement automation for common development tasks. Responsibilities include contributing to monitoring systems for developer productivity metrics, collaborating with product and infrastructure teams, writing documentation for tools and processes, and supporting existing developer tools. The role also involves participating in code reviews and technical discussions to improve developer experience and support team productivity initiatives.",{"employment":722,"compensation":724,"experience":725,"visaSponsorship":728,"location":729,"skills":730,"industries":739},{"type":723},{"id":221,"name":222,"description":449},{"minAnnualSalary":340,"maxAnnualSalary":624,"currency":226,"details":26},{"experienceLevels":726},[727],{"id":234,"name":235,"description":456},{"type":237},{"type":214},[293,240,731,732,733,734,735,736,737,738],"Node.js","Python","AWS","GCP","Azure","Cloud Computing","Automation","Infrastructure",[740,741],{"id":356,"name":689},{"id":356,"name":473},{"id":743,"title":744,"alternativeTitles":745,"slug":753,"jobPostId":743,"description":754,"applyUrl":755,"company":181,"companyOption":756,"locations":757,"listingDate":759,"listingSite":214,"isRemote":57,"requirements":760,"responsibilities":761,"status":217,"expiryDate":26,"summary":762},"1d9ce796-bac3-4f66-ace4-1f7a37a1c645","Support Operations Manager",[746,747,748,749,750,751,752],"Operations Manager","Support Operations Director","Business Operations Manager","Support Operations Lead","Operations and Support Manager","Business Operations and Support Manager","Operations and Support Team Lead","support-operations-manager-1d9ce796-bac3-4f66-ace4-1f7a37a1c645","Salary: $134K - $167K\n\nLocation Type: Hybrid\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.\u003C/p>\u003Cp style=\"min-height:1.5em\">Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.\u003Cbr />\u003Cbr />We’re consistently recognized as a leader in the industry: a Leader in the \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://ironcladapp.com/lp/forrester-wave-2025/\">\u003Cstrong>Forrester Wave \u003C/strong>\u003C/a>and\u003Cstrong> \u003C/strong>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://ironcladapp.com/lp/gartner-mq-2024/\">\u003Cstrong>Gartner Magic Quadrant\u003C/strong>\u003C/a> for Contract Lifecycle Management, a \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" class=\"c-link\" href=\"https://www.greatplacetowork.com/certified-company/7021706\">\u003Cstrong>Fortune Great Place to Work\u003C/strong>\u003C/a> six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.\u003Cbr />\u003Cbr />We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://www.ironcladapp.com\">www.ironcladapp.com\u003C/a> or follow us on LinkedIn.\u003Cbr />\u003C/p>\u003Ch1>\u003Cstrong>\u003Cu>Support Operations Overview\u003C/u>\u003C/strong>\u003C/h1>\u003Cp style=\"min-height:1.5em\">The Support Operations Manager is a critical role on the Customer Experience Strategy & Operations team, dedicated to driving the efficiency and effectiveness of our Customer Support organization. This role is a blend of strategic planning and hands-on execution. You will be responsible for transforming data into action—analyzing ticket trends to provide meaningful insights, redesigning processes for greater efficiency, and implementing system changes that empower the team to deliver high quality support You will also own workforce management, creating a data-driven approach to scheduling and resource planning that ensures we deliver on our promises to customers. We are looking for a collaborative, team-first operator to join us in this mission.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>Responsibilities\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Stakeholder Management:\u003C/strong> Serve as the primary business partner to the Head of Support and the leadership team, acting as a trusted advisor across all aspects of the business. You will drive operational excellence by partnering on strategy, planning, execution, and delivering critical insights through data and analytics.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Data-Driven Strategy:\u003C/strong> Define, monitor, and report on key Support KPIs and team performance metrics. You will leverage these insights to partner with leadership on optimizing our channel strategies and team workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Workforce Management:\u003C/strong> Build and maintain our workforce management model. You will analyze support ticket trends and volume forecasts to define and organize support shifts, schedules, and coverage models to maximize team efficiency and meet customer SLAs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Operational Cadence:\u003C/strong> In close partnership with FP&A and BI, you will drive the Support team's operational cadence, including annual planning, quarterly business reviews, and ongoing metrics reviews.\u003C/p>\u003C/li>\u003C/ul>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Process Improvement:\u003C/strong> Document, implement, and continuously improve processes and workflows for the Global Support team to drive consistency and scalability.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Tooling Ownership:\u003C/strong> Own and maintain our Support tooling, including all systems, reports, dashboards, and process documentation.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Systems Roadmap:\u003C/strong> Partner with our GTM Systems team to develop the Support systems roadmap, rolling out new tools and automation to support evolving strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Voice of the Customer:\u003C/strong> Develop a deep understanding of customer satisfaction (CSAT/DSAT) trends. You will leverage this data to champion the Voice of the Customer, providing data-backed recommendations for product development, QA processes, and support workflows.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>\u003Cu>Requirements\u003C/u>\u003C/strong>\u003C/h2>\u003Col style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">7+ years of related experience, preferably in Technical Support, Support Operations, or Product/Engineering\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience building forecast and capacity models for support teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Ability to analyze data, identify patterns, and solve complex problems\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven track record of successfully orchestrating large-scale transformation projects\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent communication and presentation skills (written & verbal) and the ability to convey complex ideas and present findings in senior leadership in a clear and concise manner.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience and understanding of SaaS and different Support business models.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Possess exceptional analytical and problem-solving skills and be comfortable interacting with all levels, including Executive Leadership.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Previous experience with Zendesk and scaling SaaS companies strongly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrated ability to think strategically and prioritize large volumes of work\u003C/p>\u003C/li>\u003C/ol>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Base Salary Range: $135,000.00 - $165,000.00\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\u003C/p>","https://jobs.ashbyhq.com/ironcladhq/e9746f29-1455-4cad-a32d-20ed263e365e",{"id":180,"name":181,"urlSafeSlug":181,"logo":182},[758],{"city":30,"region":31,"country":32},"2025-10-03T07:17:49.848Z","- 7+ years of related experience\n- Experience with data analysis and reporting\n- Experience with workforce management\n- Experience with process improvement\n- Experience with tooling ownership\n- Experience with systems roadmap development\n- Understanding of customer satisfaction (CSAT/DSAT) trends","- Serve as the primary business partner to the Head of Support and the leadership team\n- Define, monitor, and report on key Support KPIs and team performance metrics\n- Build and maintain the workforce management model\n- Drive the Support team's operational cadence\n- Document, implement, and continuously improve processes and workflows\n- Own and maintain Support tooling\n- Partner with the GTM Systems team to develop the Support systems roadmap\n- Develop a deep understanding of customer satisfaction (CSAT/DSAT) trends",{"employment":763,"compensation":765,"experience":768,"visaSponsorship":774,"location":775,"skills":776,"industries":782},{"type":764},{"id":221,"name":222,"description":449},{"minAnnualSalary":766,"maxAnnualSalary":767,"currency":226,"details":26},134000,167000,{"experienceLevels":769},[770],{"id":771,"name":772,"description":773},"6d29fb0e-c389-4488-940b-7ca93a9f10bb","Junior (1 to 2 years)","Gain initial job experience and develop your skills.",{"type":237},{"type":214},[777,778,408,779,780,781],"Contract Management","Process Improvement","Strategic Planning","Customer Support","Team Leadership",[783,784],{"id":356,"name":689},{"id":356,"name":473},["Reactive",786],{"$ssite-config":787},{"env":788,"name":789,"url":790},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",793],{"company-Ironclad":-1,"company-jobs-ae46d0de-43b6-4701-b265-2ada0d066b58-carousel":-1},"/company/Ironclad",{}]