Client Success Manager
Maven ClinicSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Biotechnology, Banking, PaymentsIndustries
Requirements
Candidates should possess over 8 years of professional experience in Customer Success or similar roles, preferably within a hyper-growth B2B environment. Industry experience in Payments, Cards processing, and Banking is also required. The ideal candidate will be a proactive individual.
Responsibilities
The Client Success Consultant will act as a trusted advisor to B2B customers, driving retention, user engagement, and customer satisfaction. Responsibilities include building strategic relationships, serving as the primary point of contact, understanding customer business processes and goals, and offering advice on optimizing Pismo platform usage. The role involves acting as a customer advocate, ensuring timely issue resolution by collaborating with internal teams, managing client KPIs, analyzing client data for strategic insights, providing customer education, and coordinating with Account Managers on product roadmaps.
Skills
Client Relationship Management
Customer Success
B2B Support
Stakeholder Management
Financial Technology
Banking
Payment Solutions
Communication
Problem-Solving
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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