Client Success Executive
ArineSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Biotechnology, Banking, PaymentsIndustries
Requirements
Candidates should possess at least 8 years of professional experience in Customer Success or similar roles, preferably within a hyper-growth B2B environment. Industry experience in Payments, Cards processing, and Banking is highly desirable. The ideal candidate is a proactive professional.
Responsibilities
The Client Success Consultant will serve as the primary point of contact for assigned accounts, building strategic relationships with key stakeholders and understanding customer business processes, goals, and strategies. Responsibilities include offering proactive advice to optimize platform use, acting as a customer advocate within the company, ensuring timely resolution of customer issues by collaborating with internal teams, managing and analyzing client KPIs, and providing education to customers on product/service utilization. The consultant will also coordinate with Account Management to share roadmaps and contribute to long-term strategic planning.
Skills
Client Relationship Management
Customer Success
B2B Support
Stakeholder Management
Financial Technology
Banking
Payment Solutions
Communication
Problem-Solving
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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