Conseiller·e vente téléphonique B2C at Octopus Energy

Lille, Hauts-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable EnergyIndustries

Requirements

Expériences en vente, même petites (stages et alternances compris), avec les bons réflexes pour convaincre un client de souscrire
Orienté·e client, avec un fort souci du détail
Excellentes compétences verbales et écrites pour interagir avec clients potentiels, conseiller·es, partenaires, et résilience face à des réclamations
Plein·e d’énergie, d’enthousiasme et de bonne humeur
Maîtrise des logiciels de bureautique (Suite Google, Slack, Notion…)
Disponible pour travailler certains samedis
Connaissance du secteur de l’énergie (atout, mais pas obligatoire)
Appétence pour le milieu de l’énergie et conviction en la transition énergétique

Responsibilities

Prendre en charge les appels entrants (Inbound) : répondre aux appels de clients potentiels intéressés, guider dans le parcours de souscription et conclure les ventes
Suivre régulièrement les prospects pour maintenir leur intérêt, répondre à leurs questions et conclure des ventes
Réaliser des appels sortants (Outbound) : lancer des campagnes de relances (paniers abandonnés, click to call, click to chat)
Effectuer les appels de vérification des ventes / appels de bienvenue
Procéder aux appels « client mystère » auprès des partenaires

Skills

Key technologies and capabilities for this role

Telephone SalesB2C SalesInbound CallsOutbound CallsProspect Follow-upSales ClosingCustomer ServiceSales Verification

Questions & Answers

Common questions about this position

What does the sales advisor role involve?

The role includes handling inbound calls from interested prospects to guide them through subscription and close sales, making outbound calls to follow up on prospects like abandoned carts, performing welcome calls to new clients, and conducting mystery client calls to partners.

What skills and qualities are needed for this position?

Candidates need prior sales experience (including stages or alternances), customer orientation with attention to detail, excellent verbal and written communication skills, resilience with unhappy clients, energy and enthusiasm, proficiency in Google Suite, Slack, and Notion, and availability for some Saturdays.

Is this a remote or office-based position?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What makes a strong candidate for this sales advisor position?

A strong candidate has sales experience, even small ones like stages, is customer-focused with great communication skills and resilience, brings energy and positivity, knows tools like Google Suite, Slack, and Notion, and is available for Saturdays; knowledge of the energy sector is a plus.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees