[Remote] Telephonic Care Coach at Humana

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Skills

Key technologies and capabilities for this role

Case ManagementMicrosoft WordMicrosoft ExcelMicrosoft OutlookElectronic Health RecordsHealth AssessmentsCare PlanningBilingual English/SpanishCertified Case Manager (CCM)

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote work-from-home position, but you must reside in Illinois.

What are the required qualifications for the Telephonic Care Coach role?

A Bachelor’s degree in a health or social service-related field or LPN licensure in Illinois is required, along with 2 or more years of case management experience, experience with Microsoft Word, Excel, and Outlook, and experience with electronic information applications/software programs.

What are the typical work hours for this job?

The typical schedule is Monday through Friday, 8:00am to 5:00pm CST, with occasional flexibility required to accommodate client needs.

What internet speed is required for working from home?

A minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested.

What preferred qualifications would make me stand out for this role?

Preferred qualifications include being bilingual in English/Spanish, Certified Case Manager (CCM), Master’s degree in a health or social service-related field, prior experience with Medicare & Medicaid recipients, and experience with health promotion, coaching, wellness, and community resources.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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