Telephonic Care Coach

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

Candidates must possess a Bachelor's degree in a health or social service-related field or an LPN license in Illinois, along with at least 2 years of case management experience. Proficiency in Microsoft Word, Excel, and Outlook, as well as experience with electronic information applications, is required. Bilingual English/Spanish skills, a Certified Case Manager (CCM) credential, a Master's degree in a health or social service field, prior experience with Medicare & Medicaid recipients, and experience with electronic case note documentation and health promotion are preferred.

Responsibilities

The Care Coach will conduct comprehensive assessments, identify member needs, and guide members and their families to essential resources. They will employ various strategies to manage members' health issues telephonically, identify and resolve barriers to effective care, and monitor patient progress through assessments, data, conversations, and care planning. Responsibilities include understanding professional concepts, standards, regulations, strategies, and operating standards within their work area, making decisions regarding their work approach and priorities, and following established guidelines and procedures.

Skills

Case Management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Health Records

Health Assessments

Care Planning

Bilingual English/Spanish

Certified Case Manager (CCM)

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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