Community Manager, Seoul at WeWork

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, CoworkingIndustries

Requirements

Report to buildings managed each day (generally 2-4 buildings)
Own the Member experience in each building in the portfolio
Ensure meeting members' needs and WeWork global standards/targets on member experience satisfaction
Manage relationships with key accounts across multiple buildings
Serve as point of escalation and final decision maker on WeWork policies and procedures
Monitor Medallia escalation process
Be accountable for member retention, Net Promoter Scores, and overall member satisfaction
Lead building site tours for VIPs as needed
Split time appropriately between buildings to support teams
Oversee and lead teams within buildings
Support direct reports with development plans, coaching, weekly one-on-ones, feedback, and performance tracking
Provide input and set monthly, quarterly, and yearly budgets; review monthly building budgets for optimization

Responsibilities

Membership Engagement & Retention: Assume ownership and manage relationships with key accounts; ensure all accounts have an assigned point of contact; meet with members to resolve issues, process terminations, and handle complex issues; monitor Medallia escalations; review Net Promoter Scores and implement building-specific improvement plans; lead VIP site tours; communicate business updates, process changes, initiatives, and goals
Building Operations and Management: Ensure quality/upkeep standards and SLAs for member requests are met; hold team accountable for operational policies; engage with Landlords on escalations; escalate recurring 3rd party vendor issues; be accountable for building-level Opex; conduct tours for potential members; analyze and drive cluster ancillary revenue initiatives (e.g., private events, partnerships, parking); oversee Community responsibilities in buildings without Community presence, including operational duties, Sales/Account Management liaison, and contractual support
Team Management: Oversee teams to execute objectives and reach goals; ensure thorough onboarding training and necessary tools; support direct reports with development plans, coaching, weekly one-on-ones, feedback, growth opportunities, and performance recognition; track performance and conduct reviews per WeWork’s People Calendar
Budget Setting & Expense Tracking: Provide input to set budgets; review monthly building budgets and results for optimization

Skills

Member Engagement

Account Management

Customer Retention

Issue Resolution

Escalation Handling

Net Promoter Score

Building Operations

SLA Management

VIP Tours

Medallia

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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