[Remote] Senior Community Manager at thatgamecompany

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Video GamesIndustries

Requirements

5+ years of community management experience within the video game industry, ideally on live-service or multiplayer titles
Proven experience working closely with development teams to advocate for player experience and shape design outcomes
Skilled in managing beta or playtest programs and synthesizing both qualitative and quantitative player feedback
Strong ability to craft community health and sentiment reports that inform decision-making across teams
Deep familiarity with Discord, Steam, and modern community engagement tools
Exceptional written and verbal communication skills, with a tone rooted in empathy and clarity
Highly organized
Deep appreciation for Sky: Children of the Light and understanding of thatgamecompany’s mission to inspire human connection and empathy through play

Responsibilities

Serve as the voice of the Sky community within live operations, delivering timely, actionable insights on sentiment, key issues, and emerging trends to guide development decisions
Partner closely with development and production teams to surface critical feedback, track live player issues, and ensure community perspectives are represented in planning and updates
Identify and communicate potential areas that may affect player satisfaction or harmony within the game, helping shape solutions that stay true to Sky’s spirit of connection
Develop and execute community engagement programs across Discord, Steam, and other platforms to strengthen player loyalty, foster meaningful connections, and drive long-term engagement
Create initiatives that celebrate player stories, creativity, and shared experiences within the world of Sky, and promote a welcoming, inclusive community culture
Support moderation and community health strategies that ensure all players feel safe, seen, and welcome
Design and manage structured beta feedback programs, gathering both qualitative and quantitative data to inform development decisions
Translate community feedback into clear, actionable insights for the development team, helping align design intent with player experience
Build regular reporting (daily, weekly, and monthly) to share trends in community sentiment, engagement, and overall community well-being
Identify emerging themes, risks, or opportunities in community discussions and proactively surface them to the team
Collaborate across production, development, and other marketing groups to ensure community perspectives and updates are shared transparently and meaningfully
Support patch notes, live events, and community announcements with messaging that reflects Sky’s warmth, optimism, and authenticity
Help foster a culture of empathy and openness between the development team and our global community

Skills

Key technologies and capabilities for this role

Community ManagementDiscordSteamLive OperationsPlayer AdvocacyCommunity EngagementBeta TestingPlayer FeedbackSentiment Analysis

Questions & Answers

Common questions about this position

Is this Senior Community Manager position remote?

Yes, the position is fully remote and available to candidates in the US and Canada.

What experience or skills are required for this role?

The role requires experience in community management, particularly leading live operations and engagement on platforms like Discord and Steam, developing feedback programs, analyzing player sentiment, and participating in beta cycles. A deep appreciation for Sky: Children of the Light and thatgamecompany’s mission is essential.

What is the compensation or salary for this position?

This information is not specified in the job description.

What is the company culture like at thatgamecompany?

The company focuses on creating experiences that inspire empathy, kindness, wonder, and human connection through play, emphasizing a welcoming, inclusive community culture that nurtures player joy, connection, and discovery.

What makes a strong candidate for this Senior Community Manager role?

Strong candidates will have experience bridging players and development teams, delivering actionable community insights, executing engagement programs on Discord and Steam, and sharing a passion for Sky: Children of the Light and the company's mission.

thatgamecompany

Develops visually stunning, emotionally engaging games

About thatgamecompany

thatgamecompany develops video games that focus on exploration, beauty, and emotional connection. Their games, such as "Sky: Children of the Light," "Journey," "Flower," and "Flow," are designed to be visually stunning and accessible to a wide audience, including casual gamers and families. The gameplay emphasizes shared experiences and emotional resonance, making them appealing to players looking for more than just entertainment. Unlike many competitors, thatgamecompany prioritizes artistic quality and emotional depth in their games, fostering a collaborative and experimental work environment that encourages innovation. Their goal is to create unique gaming experiences that resonate with players on a deeper level.

Santa Monica, CaliforniaHeadquarters

2006Year Founded

$190.8MTotal Funding

LATE_VCCompany Stage

Entertainment, GamingIndustries

51-200Employees

Risks

Increased competition from indie developers focusing on similar game styles.

Subscription-based gaming services may impact premium game sales.

Regulatory scrutiny over in-app purchases could affect revenue models.

Differentiation

thatgamecompany creates visually stunning and emotionally engaging games.

Their games emphasize exploration, beauty, and emotional connection.

They focus on inclusivity and shared experiences in gaming.

Upsides

Increased interest in cozy, emotionally engaging games boosts their market potential.

Cloud gaming platforms offer new distribution channels for broader audience reach.

Cross-platform play trends enhance appeal by allowing seamless experiences across devices.

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