[Remote] Senior Community Manager at thatgamecompany

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of community management experience within the video game industry, ideally on live-service or multiplayer titles
Proven experience working closely with development teams to advocate for player experience and shape design outcomes
Skilled in managing beta or playtest programs and synthesizing both qualitative and quantitative player feedback
Deep familiarity with Discord, Steam, and modern community engagement tools
Exceptional written and verbal communication skills, with a tone rooted in empathy and clarity

Responsibilities

Serve as the voice of the Sky community within live operations, delivering timely, actionable insights on sentiment, key issues, and emerging trends to guide development decisions
Partner closely with development and production teams to surface critical feedback, track live player issues, and ensure community perspectives are represented in planning and updates
Identify and communicate potential areas that may affect player satisfaction or harmony within the game, helping shape solutions that stay true to Sky’s spirit of connection
Develop and execute community engagement programs across Discord, Steam, and other platforms to strengthen player loyalty, foster meaningful connections, and drive long-term engagement
Design and manage structured beta feedback programs, gathering both qualitative and quantitative data to inform development decisions
Translate community feedback into clear, actionable insights for the development team, helping align design intent with player experience
Build regular reporting (daily, weekly, and monthly) to share trends in community sentiment, engagement, and overall community well-being
Collaborate across production, development, and other marketing groups to ensure community perspectives and updates are shared transparently and meaningfully
Support patch notes, live events, and community announcements with messaging that reflects Sky’s warmth, optimism, and authenticity
Help foster a culture of empathy and openness between the development team and our global community

Skills

thatgamecompany

Develops visually stunning, emotionally engaging games

About thatgamecompany

thatgamecompany develops video games that focus on exploration, beauty, and emotional connection. Their games, such as "Sky: Children of the Light," "Journey," "Flower," and "Flow," are designed to be visually stunning and accessible to a wide audience, including casual gamers and families. The gameplay emphasizes shared experiences and emotional resonance, making them appealing to players looking for more than just entertainment. Unlike many competitors, thatgamecompany prioritizes artistic quality and emotional depth in their games, fostering a collaborative and experimental work environment that encourages innovation. Their goal is to create unique gaming experiences that resonate with players on a deeper level.

Santa Monica, CaliforniaHeadquarters

2006Year Founded

$190.8MTotal Funding

LATE_VCCompany Stage

Entertainment, GamingIndustries

51-200Employees

Risks

Increased competition from indie developers focusing on similar game styles.

Subscription-based gaming services may impact premium game sales.

Regulatory scrutiny over in-app purchases could affect revenue models.

Differentiation

thatgamecompany creates visually stunning and emotionally engaging games.

Their games emphasize exploration, beauty, and emotional connection.

They focus on inclusivity and shared experiences in gaming.

Upsides

Increased interest in cozy, emotionally engaging games boosts their market potential.

Cloud gaming platforms offer new distribution channels for broader audience reach.

Cross-platform play trends enhance appeal by allowing seamless experiences across devices.

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