Community Experience Agent

United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fashion, E-commerce, BiotechnologyIndustries

Requirements

Candidates must have fluent spoken and written English, with proficiency in other languages being a bonus. Experience with Zendesk is considered a plus. The role requires exceptional diplomacy, efficiency, a flair for problem-solving, and strong customer service skills. A pragmatic approach and openness to feedback are essential.

Responsibilities

The Community Experience Agent will tackle user questions and issues via email and social media, potentially expanding to other channels. Responsibilities include delivering high-quality, quick, and efficient resolutions for user disputes, becoming an expert on Depop's product and processes, and acquiring deep knowledge of internal tools like Zendesk. The role also involves suggesting improvements to service and streamlining processes to better serve users.

Skills

Customer Service

Communication

Problem-Solving

Community Management

Fashion

E-commerce

Depop

Peer-to-peer marketplace for unique fashion items

About Depop

Depop is an online marketplace designed for buying, selling, and discovering unique fashion items, including designer pieces, vintage finds, streetwear, and sneakers. The platform operates as a peer-to-peer marketplace, allowing users to list their items for sale directly to other users. Depop generates revenue by taking a commission on each sale, which aligns the company's success with that of its sellers. The platform primarily targets younger consumers who value sustainability and often seek second-hand fashion items, making it an appealing option for those looking to reduce waste and support independent brands. Additionally, Depop fosters a sense of community among its users, encouraging interaction and connection, which enhances the buying and selling experience. This community-driven approach, along with its focus on unique and sustainable fashion, sets Depop apart from other online marketplaces.

London, United KingdomHeadquarters

2011Year Founded

$97.3MTotal Funding

ACQUISITIONCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees