Customer Experience Associate

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Public Safety, SecurityIndustries

Requirements

Candidates should have at least 2 years of experience in customer-facing roles, such as 911 dispatch, technical support, or hospitality. Proficiency in phone, chat, and email support is required, with bonus points for experience with Salesforce/Jira. Excellent written and verbal communication skills, technical software troubleshooting experience, and the ability to work independently and manage multiple tasks are essential. A willingness to work shifts from 8 AM-5 PM or 11 AM-8 PM EST, with potential flexibility for evenings/weekends, is also necessary.

Responsibilities

The Customer Experience Associate will become an expert on Flock Safety products to assist current and prospective customers via phone, live chat, and email. They will empower customers with tips and best practices for software usage, and collaborate with internal teams to resolve escalated customer issues. Additionally, the role involves making product recommendations to improve the network and contributing to the Customer Help Center content.

Skills

Time Management

Multitasking

Critical Thinking

Problem-Solving

Communication

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees