Flock Safety

Customer Experience Associate

United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Public Safety, SecurityIndustries

About Flock Safety

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Salary: $55K Employment Type: FullTime Location Type: Remote

The Opportunity

Specifically seeking individuals willing to work a shift from 8-5AM or 11-8 EST.

This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.

How You’ll Make an Impact

  • Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike
  • Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
  • Empower our customers by sharing tips and best practices on how to effectively use our software
  • Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
  • Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
  • Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place

The Skillset

  • Have demonstrated excellence in customer-facing roles for 2+ years. For example, current members of the team have prior experience as 911 dispatchers, technical support, and in the hospitality industry.
  • Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email -- bonus points for experience with Salesforce/Jira or similar tools
  • Have excellent written and verbal communication skills
  • Have experience troubleshooting technical software and finding creative solutions
  • Embrace change and know how to maneuver around challenges and ambiguity
  • Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
  • Can provide clear examples of delivering exceptional customer service while working efficiently
  • Are willing to work a shift from 8-5AM or 11-8 EST while also having flexibility with their working schedule (potentially some evenings/weekends) - to be discussed during interview process

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo.

Skills

Time Management
Multitasking
Critical Thinking
Problem-Solving
Communication

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Unlimited PTO
12 paid holidays
Fully-paid health benefits
16 weeks of parental leave
Work from home allowance
Learning & development stipend
Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.
Integration of drone technology may increase operational costs and financial strain.
Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.
The company offers a full-service, maintenance-free technology solution for public safety.
Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.
Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.
Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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