Technical Support Specialist
SkioFull Time
Junior (1 to 2 years)
Candidates should possess strong written and verbal communication skills in English, along with proven technical, troubleshooting, and analytical skills. They must demonstrate the ability to function effectively in a self-directed environment and excel in a fast-paced, agile setting, requiring critical thinking and problem-solving. Candidates should also be able to think quickly, communicate positively, work proactively, and readily embrace change, and handle clients professionally during all interactions.
The L1 Support Engineer will work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users, validating and clarifying issues, answering how-to questions, and fixing end-user issues resolvable through the Canvas user interface. They will also replicate, troubleshoot, and describe simple bugs, keep thorough records in the ticketing system, escalate tickets not resolvable at the L1 level, create documentation of Support processes, and perform other duties as assigned by their supervisor.
Education technology for teaching and learning
Instructure focuses on enhancing the educational experience for teachers and students through its technology solutions. The main product, Canvas, is a learning management system (LMS) that enables educators to create, manage, and deliver course content effectively. This platform supports various educational institutions, including K-12 schools, universities, and corporate training programs, by providing a user-friendly interface for both instructors and learners. Unlike many competitors, Instructure operates on a subscription model, allowing institutions to access its services and tools for a fee. The goal of Instructure is to empower educators and improve student outcomes by providing effective teaching tools and resources, serving over 30 million users in more than 6,000 organizations globally.