Community Associate, Seoul (12 Month Contract) at WeWork

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Coworking, Real EstateIndustries

Requirements

Be onsite in WeWork locations every business day
Cover the front desk during the building’s set business hours
Manage member requests while maintaining WeWork’s service standards
Ensure all visiting guests comply with WeWork’s guest policy
Establish rapport with members and guests to build relationships and facilitate community
Anticipate member and guest needs using relevant member information to personalize experiences
Keep building-specific forms and documents up to date (e.g., pet forms, filming requests, bike room requests)
Answer questions from members and guests on building-related topics (e.g., way-finding, policies, procedures, community etiquette)
Participate in territory-level community projects and cross-functional tasks (e.g., Building Standards Project, Centralized Event Organizer, Culture & Learning Committee, Member Benefit & Communication, NPS Ambassador)
Provide feedback on event programming types and evaluate events based on attendance, satisfaction, and impact
Plan, execute, and host weekly and monthly events to engage members
Identify opportunities to connect members with each other
Celebrate members’ successes and milestones
Know and explain WeWork policies and procedures, and communicate building updates via broadcasts
Assist Community Lead and Community Manager with building operations and management
Conduct morning walkthroughs to address issues and escalate recurring problems
Locate and issue posts via the regional system to members upon request
Illustrate WeWork’s core values

Responsibilities

Act as the primary point of contact and “face” of WeWork for the Community
Host members and guests by operating spaces and providing extraordinary hospitality
Build a welcoming and collaborative community environment through events and relationships
Ensure the building is fully operational with efficient processes
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Lead and Community Manager to support the Community Team
Support increasing Net Promoter Score through high-level member experiences via events and engagement

Skills

Customer Service

Hospitality

Front Desk Management

Community Building

Event Planning

Guest Management

Member Relations

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees