[Remote] Member Engagement Coordinator (scheduler) at Abarca Health

Alpharetta, Georgia, United States

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$36,000 – $36,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Experience with various EMR systems
Provider office administrative experience
Proficiency in Microsoft Office products with specific experience using MS Excel (Intermediate Excel skills)
Excellent communication skills (verbal and written)
Excellent customer service and problem-solving skills
Excellent organizational skills with the ability to multi-task
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities
Collaborates: Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others
Communicates Effectively: Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others
Nimble Learning: Active approach to learning using both successes and failures as opportunities. Seeks knowledge and resources, takes on new challenges, and experiments with new solutions
Situational Adaptability & Flexibility: Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility
Customer Focus: Builds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively

Responsibilities

Direct member outreach via telephone, text, and email to engage patients for all assigned practices and providers
Close coordination with practices to effectively leverage practice management systems, EMRs and other tools to obtain patient data and perform outreach
Adhere to all practice rules regarding documentation and access to various systems
Appropriately document all dispositions in Vatica Health’s internal applications
Once visit is confirmed, complete all necessary steps to initiate Vatica encounter
Ensure that all HIPAA Privacy and Security requirements and responsibilities are constantly adhered to

Skills

Key technologies and capabilities for this role

EMR systemsMS ExcelMicrosoft OfficePatient OutreachHIPAACustomer Service

Questions & Answers

Common questions about this position

What is the salary for the Member Engagement Coordinator position?

The salary is $36,000.

Is this position remote?

Yes, this is a remote position.

What skills are required for this role?

Required skills include experience with various EMR systems, provider office administrative experience, proficiency in Microsoft Office with intermediate Excel skills, excellent communication skills, customer service, problem-solving, and organizational skills with multitasking ability.

What is the company culture like for this role?

The culture emphasizes action-oriented behavior, collaboration, effective communication, nimble learning, situational adaptability, flexibility, and a strong customer focus.

What makes a strong candidate for this position?

Strong candidates have provider office administrative experience, EMR system proficiency, intermediate Excel skills, and demonstrate competencies like collaboration, effective communication, customer focus, and adaptability.

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

PTO

Parental leave

Work flexibility

Health insurance

Wellness stipend

401k

Tuition reimbursement

Leadership development programs

Risks

Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.

Growing focus on specialty drugs may require platform adaptation.

Shift towards price transparency could pressure Abarca's pricing models.

Differentiation

Abarca Health's Darwin platform is highly adaptable and user-friendly.

The company offers innovative programs like Triple S en Casa for home delivery.

Abarca Health ensures compliance with ever-changing healthcare regulations.

Upsides

Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.

Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.

Recognition as a top IT workplace attracts top talent, driving innovation.

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