[Remote] Client Training / Implementation Consultant at Xplor

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Education, SaaS, FintechIndustries

Requirements

Candidates should possess experience in software training, including but not limited to CCMS or PES software, with a strong background in educating diverse customers. Experience implementing and/or maintaining a Learning Management System (LMS) is required, along with the ability to ensure training content remains relevant and accessible. A mindset focused on helping clients achieve value and outcomes through effective implementation and education is essential. A background in early childhood education and the childcare sector, or a strong understanding of CCS software, would be advantageous but not essential.

Responsibilities

The Client Training / Implementation Consultant will deliver high-quality, engaging training through webinars, expert hours, and 1:1 sessions tailored to customer needs. Responsibilities include curating and improving external training materials, managing the vertical's Learning Management System (LMS), and developing creative ways to encourage customer adoption of Xplor products. The role also involves proactively maintaining expert knowledge of Xplor Education software, ensuring high customer satisfaction by aligning training with client needs, and collaborating with various teams on projects focused on customer adoption and empowerment. Additionally, the consultant will construct and deliver training to internal stakeholders during product updates or mandated changes and collaborate with the Training Team to achieve shared goals.

Skills

Training Delivery

Webinars

Customer Needs Analysis

Learning Management System (LMS)

Content Curation

Product Adoption

Customer Success

Client Relationship Management

Educational Technology

Implementation

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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