Client Training Coordinator

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, SoftwareIndustries

Requirements

Candidates should possess experience in software training, including a strong background in educating diverse customers and experience implementing or maintaining a Learning Management System (LMS). A mindset focused on helping clients achieve value and outcomes through effective implementation and education, along with the ability to design and deliver engaging training sessions, is essential. While not essential, a background in early childhood education and the childcare sector, or a strong understanding of CCS software, would be advantageous.

Responsibilities

The Client Training Coordinator will deliver high-quality, engaging, and accurate training through webinars, expert hours, and 1:1 sessions tailored to customer needs. They will curate and improve external training materials, manage the vertical's Learning Management System (LMS), and develop creative ways to encourage customer adoption of Xplor products. The role also involves staying informed about Xplor Education software, ensuring high customer satisfaction, collaborating with various teams on customer adoption projects, and delivering training to internal stakeholders during product updates or mandated changes.

Skills

Training Delivery

Webinar Facilitation

Customer Training

Learning Management System (LMS)

Content Curation

Educational Software

Customer Adoption

Communication

Presentation Skills

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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