Woflow

Client Support Specialist

Philippines

$50,000 – $70,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries

Requirements

Candidates should have at least 5 years of experience in client success or account management, preferably in a senior or managerial role. Proven experience in providing B2B technical solutions, including resolving complex technical issues and assisting with system integrations, is required. Candidates must demonstrate expertise in supporting U.S. clients and possess fluent English communication skills. Strong organizational skills and attention to detail are essential, along with the ability to work in a dynamic startup environment and take ownership of client issues.

Responsibilities

The Client Support Specialist will support merchants through the full end-to-end platform onboarding process and assist with technical issues to ensure client satisfaction. They will engage with clients via email and phone, respond to technical inquiries efficiently, maintain accurate records of interactions, and collaborate with cross-functional teams to resolve complex issues.

Skills

Client Success
Account Management
Technical Support
Troubleshooting
System Integrations
B2B Technical Solutions
Customer Satisfaction
Communication (Written & Verbal)
Problem-Solving
Organization
Attention to Detail
Adaptability
Proactive
Self-sufficient

Woflow

Automates merchant data onboarding and management

About Woflow

Woflow automates the onboarding and management of merchant data for platforms and marketplaces. Its main product is an automation engine that uses machine learning and a distributed workforce to efficiently process and update merchant catalogs. This system works by breaking down tasks into smaller parts that can be completed simultaneously, ensuring accuracy and reliability through an automated consensus process. Woflow provides its services via an API, allowing developers to easily integrate its functionalities into their applications. This integration helps clients automate the digitization of catalogs, update merchant data in real-time, and manage job requests effectively. Woflow stands out from competitors by offering a customizable solution that reduces manual labor and speeds up onboarding processes. The company's goal is to improve operational efficiency and customer satisfaction for its clients by providing reliable and efficient data handling solutions.

Key Metrics

San Francisco, CaliforniaHeadquarters
2017Year Founded
$10.6MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Benefits

Competitive salary & equity package
Unlimited PTO
Medical, dental, & vision insurance
STD, LTD, AD&D, & life insurance coverage
Free membership to TalkSpace, Teladoc & Health Advocate
Free annual membership to One Medical
401(k) with company matching
Pre-tax commuter benefits
Free equipment: laptop and home office stipend
Personalized sloth NFT

Risks

Emerging startups in data infrastructure could threaten Woflow's market share.
Rapid tech advancements may render Woflow's automation engine less competitive.
XtremeAI acquisition poses potential integration challenges affecting service delivery.

Differentiation

Woflow offers the world's first Merchant Data Platform for catalog digitization.
Their advanced automation engine uses machine learning for high-quality data processing.
Woflow provides seamless API and SDK integration for customized developer solutions.

Upsides

Growing demand for automated data solutions boosts Woflow's market potential.
API-first strategies align with Woflow's offerings, enhancing client integration.
Series A funding and XtremeAI acquisition expand Woflow's capabilities and market reach.

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