Client Support Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not provided in the description)

Woflow is seeking a Client Support Specialist to onboard merchants to our tech platform and provide ongoing support to American clients. This role is crucial for ensuring client satisfaction by assisting with technical issues and fostering a positive user experience. You’ll play a vital role in guiding merchants through the platform and troubleshooting any issues they encounter.

Requirements

• Experience: At least 5 years of experience in client success or account management.
• Proven Track Record: A strong record of overseeing client accounts and effectively managing interactions across multiple communication channels (chat, email, and calls).
• Seniority: Prior experience in a senior, lead, or managerial capacity is highly preferred.
• B2B Technical Solutions: Experience in providing B2B technical solutions, including resolving complex technical issues, assisting with system integrations, and delivering tailored product implementations.
• Client Engagement: Demonstrated expertise in supporting U.S. clients, prioritizing exceptional customer satisfaction.
• Language: Fluent in English, with strong written and verbal communication skills – ability to break down complex ideas into simple, understandable terms.
• Organization: Highly organized with strong attention to detail, capable of working in a deadline-driven environment with high accuracy.
• Adaptability: Comfortable working in a dynamic startup environment and taking ownership of client issues. Proactive, curious, driven, and self-sufficient.

Responsibilities

• Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues.
• Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity.
• Respond to and resolve technical inquiries in a timely and efficient manner.
• Maintain accurate records of interactions and follow up to ensure client satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex issues.

Application Instructions

• (Not provided in the description)

Company Information

• Company: Woflow
• Industry: Merchant Experience Platform
• Description: Woflow is the leading merchant experience platform that empowers technology platforms to onboard and manage their merchant data. By deploying AI and human-in-the-loop processes, we extract, enhance, and connect catalog and image data. We support millions of businesses – from SMBs to enterprise retailers – on platforms like Uber, Walmart, Square, DoorDash, Toast, Lightspeed, and many others.
• Benefits:
  • Fully remote full-time job - work from anywhere in the world!
  • Competitive salary
  • Initial training and continued team support provided.
  • Opportunity for growth.