[Remote] Chief Merchant at Forter

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

15+ years of senior leadership experience working directly for an enterprise apparel, accessories, beauty, or retail organization
Experience in a digital, e-commerce, or product leadership role
Active engagement in commerce and retail industry communities and networks
A natural connector and storyteller with executive presence and public speaking skills
Commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes

Responsibilities

Serve as Forter’s chief ambassador and thought leader in the commerce community
Play a critical role in delivering thought leadership and education to target audiences and the market at large
Leverage network to build trusted relationships with C-suite executives and senior leaders within customer and prospect organizations
Architect and lead market community development strategy, creating forums and programs to foster engagement, knowledge-sharing, and loyalty
Partner to identify and nurture reference-ready customers and build a scalable program to generate referral-based pipeline
Manage and mentor the Senior Director of Customer Advocacy and Engagement, guiding the team's execution of VoC and advocacy programs
Collaborate with the VP of Growth to infuse the customer voice into demand generation, growth, and partner marketing activations
Work with the VP of Market Strategy to bring customer stories and proof points into product marketing, PR initiatives, and brand campaigns
Serve as a partner to the Sales organization, helping to integrate customers and the merchant perspective into the sales motion
Partner with the VP of Market Strategy to bring "outside-in" thinking to Product and Engineering teams

Skills

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

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