[Remote] Chief Merchant at Forter

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, Apparel, Beauty, AccessoriesIndustries

Requirements

15+ years of senior leadership experience working directly for an enterprise apparel, accessories, beauty, or retail organization in a digital, e-commerce, or product leadership role
No prior SaaS or enterprise software experience is required
Active engagement in commerce and retail industry communities and networks
A natural connector and storyteller with executive presence and public speaking skills
A commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes

Responsibilities

Be the Authentic Voice of the Merchant: Serve as Forter’s chief ambassador and thought leader in the commerce community. Participate in market events, including conferences, trade shows, and regional activations, as a credible, respected peer to our customers and prospects
Influence and Educate the Market: Play a critical role in delivering thought leadership and education to target audiences and the market at large in partnership with the VP of Growth and VP of Market Strategy
Cultivate C-Suite Relationships: Leverage your network and expertise to open doors and build trusted relationships with C-suite executives and senior leaders within our customer and prospect organizations
Build a Thriving Customer Community: Architect and lead our market community development strategy, creating forums and programs that foster engagement, knowledge-sharing, and loyalty among our customer base
Drive Our Referral and Reference Engine: Partner with your team to identify and nurture reference-ready customers, and build a scalable program that generates a significant volume of high-quality, referral-based pipeline
Lead the Customer Advocacy & Engagement Team: Manage and mentor the Senior Director of Customer Advocacy and Engagement, guiding the team's execution of world-class Voice of the Customer (VoC) and advocacy programs
Partner to Accelerate Growth: Collaborate with the VP of Growth to strategically infuse the customer voice into demand generation, growth, and partner marketing activations; work alongside the VP of Market Strategy to bring powerful customer stories and proof points into our product marketing, PR initiatives, and brand campaigns; serve as an essential partner to the Sales organization, helping to integrate customers and the merchant perspective directly into our sales motion to build credibility and accelerate deals
Champion the Merchant Perspective Internally: Partner with the VP of Market Strategy to bring critical "outside-in" thinking to our Product and Engineering teams, ensuring they understand the buyer perspective and are building solutions that create unique value for merchants

Skills

Key technologies and capabilities for this role

E-commerceRetail LeadershipDigital StrategyCustomer AdvocacyThought LeadershipC-Suite RelationshipsCommunity EngagementMerchant ExpertiseNetwork BuildingMarket Events

Questions & Answers

Common questions about this position

What experience is required for the Chief Merchant role?

The role requires a career built leading digital, e-commerce, or product functions at a top-tier apparel, accessories, beauty, or retail organization, with no SaaS experience needed. Candidates should have deep merchant expertise and an extensive network.

Who does the Chief Merchant report to?

The Chief Merchant reports to the Chief Marketing Officer and is a key member of the marketing leadership team.

What are the main responsibilities of the Chief Merchant?

Key responsibilities include being the authentic voice of the merchant, influencing the market through thought leadership, cultivating C-suite relationships, building a customer community, driving referrals, and leading the Customer Advocacy & Engagement team.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the compensation for the Chief Merchant role?

This information is not specified in the job description.

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

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