Client Success Manager - Remote

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

The ideal candidate will possess over 5 years of experience in program management and client services or customer success, with a preference for recent success in a digital growth company. Experience with compliance, operational oversight, and audits is required, as is expertise in creating processes for client-facing SaaS support teams. The role also demands retention and business development skills, specifically in formulating and marketing solutions, along with a client-centric mindset, accountability, and the ability to build trust. Strong analytical traits, problem-solving capabilities at both strategic and operational levels, and the ability to stay updated with technical developments are essential. Some travel may be required.

Responsibilities

The Client Success Manager will be responsible for building and maintaining long-term relationships with key clients to understand their organizations, business drivers, and product/service needs. This role involves coordinating daily activities to support and grow key partners, ensuring operational and servicing excellence. Responsibilities also include managing renewals, ensuring adherence to contractual obligations, acting as the voice of the client, and promoting solutions to improve Experian's offerings and servicing. The manager will identify new ways to grow the business and expand current partnerships.

Skills

Relationship Management

Renewal Management

Client-Centric Mindset

Collaboration

Communication

Problem-Solving

Accountability

Trust Building

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees