Client Success Manager (CSM) - Storage Division at Storable

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Self-StorageIndustries

Requirements

Experience in client success, account management, or a related field
Strong understanding of the self-storage industry is preferred
Excellent communication, interpersonal, and presentation skills
Ability to build and maintain strong client relationships
Proficiency in using Client Success platforms (e.g., Vitally, Gong) and CRM tools
Data-driven approach to problem-solving and decision-making

Responsibilities

All Levels:
Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion
Conduct Business Reviews to reinforce the ROI of Storable’s solutions and align on future strategies
Identify upsell and cross-sell opportunities based on business objectives and product fit
Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention
Serve as a subject matter expert (SME) on self-storage industry trends and best practices
Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to advocate for feature enhancements
Utilize Client Success platforms (e.g., Vitally, Gong) and CRM tools to track engagement and develop data-driven recommendations
Client Success Manager (CSM):
Manage a portfolio of standard to mid-market clients
Drive day-to-day adoption and engagement of Storable’s solutions
Focus on proactive problem-solving and retention strategies
Collaborate with internal teams to enhance the client experience
Senior Client Success Manager (Sr. CSM):
Manage high-value or complex accounts, acting as a trusted advisor
Lead high-impact Executive Business Reviews, providing strategic insights and ROI assessments
Develop tailored success strategies that drive client expansion and operational efficiency
Mentor junior CSMs, sharing best practices and assisting in complex account situations
Partner with leadership on process improvements and contribute to evolving Storable’s Client Success methodology
Principal Client Success Manager (Principal CSM):
Oversee Storable’s largest and most complex clients, ensuring they achieve long-term business success and strategic alignment
Influence internal strategies and mentor senior team members

Skills

Vitally

Gong

CRM

Account Management

Client Relationships

Business Reviews

Upsell

Cross-sell

ROI Analysis

Data-driven Problem Solving

Storable

Technology solutions for self-storage facilities

About Storable

Storable provides technology solutions specifically designed for the self-storage industry, which is valued at $38 billion. Their products include facility management software, marketing tools, websites, search aggregators, tenant insurance tools, and payment processing services. These tools help self-storage facility owners and operators streamline their daily operations and enhance business growth. Storable stands out from its competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. The company aims to empower self-storage businesses, whether large or small, to operate more efficiently and effectively.

Austin, TexasHeadquarters

2019Year Founded

$10MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees