Client Success Manager (CSM) - Storage Division at Storable

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Self-StorageIndustries

Requirements

Experience in client success, account management, or a related field
Strong understanding of the self-storage industry is preferred
Excellent communication, interpersonal, and presentation skills
Ability to build and maintain strong client relationships
Proficiency in using Client Success platforms (e.g., Vitally, Gong) and CRM tools
Data-driven approach to problem-solving and decision-making

Responsibilities

All Levels:
Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion
Conduct Business Reviews to reinforce the ROI of Storable’s solutions and align on future strategies
Identify upsell and cross-sell opportunities based on business objectives and product fit
Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention
Serve as a subject matter expert (SME) on self-storage industry trends and best practices
Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to advocate for feature enhancements
Utilize Client Success platforms (e.g., Vitally, Gong) and CRM tools to track engagement and develop data-driven recommendations
Client Success Manager (CSM):
Manage a portfolio of standard to mid-market clients
Drive day-to-day adoption and engagement of Storable’s solutions
Focus on proactive problem-solving and retention strategies
Collaborate with internal teams to enhance the client experience
Senior Client Success Manager (Sr. CSM):
Manage high-value or complex accounts, acting as a trusted advisor
Lead high-impact Executive Business Reviews, providing strategic insights and ROI assessments
Develop tailored success strategies that drive client expansion and operational efficiency
Mentor junior CSMs, sharing best practices and assisting in complex account situations
Partner with leadership on process improvements and contribute to evolving Storable’s Client Success methodology
Principal Client Success Manager (Principal CSM):
Oversee Storable’s largest and most complex clients, ensuring they achieve long-term business success and strategic alignment
Influence internal strategies and mentor senior team members

Skills

Key technologies and capabilities for this role

VitallyGongCRMAccount ManagementClient RelationshipsBusiness ReviewsUpsellCross-sellROI AnalysisData-driven Problem Solving

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for the Client Success Manager role?

Required skills include experience in client success or account management, excellent communication and interpersonal skills, ability to build client relationships, proficiency in Client Success platforms like Vitally and Gong and CRM tools, and a data-driven approach to problem-solving. A strong understanding of the self-storage industry is preferred.

What are the different levels in this Client Success Manager role?

The role has three levels: Client Success Manager (CSM) for standard to mid-market clients, Senior Client Success Manager (Sr. CSM) for high-value or complex accounts with mentoring, and Principal Client Success Manager for largest strategic accounts with executive advising and internal influence.

What makes a strong candidate for this CSM position?

Strong candidates have experience in client success or account management, preferably with self-storage industry knowledge, excellent communication skills, proficiency in tools like Vitally and Gong, and a data-driven mindset for building relationships and driving client success.

Storable

Technology solutions for self-storage facilities

About Storable

Storable provides technology solutions specifically designed for the self-storage industry, which is valued at $38 billion. Their products include facility management software, marketing tools, websites, search aggregators, tenant insurance tools, and payment processing services. These tools help self-storage facility owners and operators streamline their daily operations and enhance business growth. Storable stands out from its competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. The company aims to empower self-storage businesses, whether large or small, to operate more efficiently and effectively.

Austin, TexasHeadquarters

2019Year Founded

$10MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees