Client Success Manager (California & West) at WeaveGrid

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Energy, Clean TechnologyIndustries

Requirements

Excellent prioritization and project management skills, including building project plans, identifying critical paths, and providing visibility to all stakeholders on status
Relentless operator focused on high-quality execution
Experienced at managing large, enterprise clients and building ongoing business relationships with a clear focus on the highest-impact opportunities

Responsibilities

Own enterprise utility client program growth activities for assigned clients, including serving as the primary point of contact for contracted and ongoing client programs centered on the WeaveGrid SaaS platform
Lead internal and client team coordination to launch newly contracted programs
Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts
Lead ongoing meetings and on-site workshops with the client
Maintain account delivery plan and execute against the plan
Proactively share data-driven insights with clients
Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as necessary
Triage client issue resolution; coordinate incident resolution and client communications
Serve as the single-threaded internal owner of account success, balancing internal and external priorities, keeping all key stakeholders aligned on achieving shared goals, and managing client expectations concerning products and services
Collaborate with Marketing on scalable driver enrollment campaigns and innovative local engagements
Coordinate with WeaveGrid’s Solution Design and Integrations team on non-standard projects, e.g., SSO integration and other IT implementations that support the objectives of the program
Work with Product to identify and roll-out opportunities to increase conversion and retention for programs
Support account extension and expansion work in coordination with other WeaveGrid team members for assigned enterprise clients, including developing a deep understanding of the client's needs and proactively identifying areas where WeaveGrid could help
Coordinate with internal regulatory teams to support managed charging program approval via the regulatory process
Work with the Market Development team to develop case studies, award applications, and conference presentations
Coordinate with WeaveGrid’s business development team
Contribute utility client-specific knowledge for RFX proposals, bid defenses, and SOWs for existing clients
Be a team player in a fast-moving company, including internal process creation, sales support for prospective clients, or other opportunities to step up

Skills

Account Management

Client Success

SaaS Platforms

EV Managed Charging

Virtual Power Plant

Data-Driven Insights

Program Management

Stakeholder Coordination

Incident Resolution

Cross-Functional Collaboration

WeaveGrid

Facilitates EV-grid integration and optimization

About WeaveGrid

WeaveGrid works to support the transition to electric transportation by connecting electric vehicles (EVs) with the power grid. Their software uses machine learning and predictive analytics to solve challenges related to integrating EVs into the grid. This platform not only helps utilities manage energy more effectively but also allows EV owners to save on their electricity bills by optimizing energy use. WeaveGrid stands out from competitors by focusing on collaboration with various stakeholders, including utilities, automakers, and EV charging station providers, to create a comprehensive solution for electrification. The main goal of WeaveGrid is to promote the use of renewable energy and reduce carbon emissions in transportation and energy networks.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.3MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Energy, AI & Machine LearningIndustries

51-200Employees

Benefits

Stock Options

Flexible Work Hours

Hybrid Work Options

Risks

Increased competition from ChargePoint and Emporia Energy threatens market share.

Dependence on Toyota's market performance poses strategic risks.

Rapid innovation in climate-tech could challenge WeaveGrid's offerings.

Differentiation

WeaveGrid uses machine learning for efficient EV-grid integration.

The company collaborates with utilities and automakers for seamless EV-grid connectivity.

WeaveGrid's platform supports over 40% of EVs in the US.

Upsides

WeaveGrid secured $28M from Toyota's Woven Capital to enhance its platform.

Partnerships with ChargePoint and Emporia Energy expand managed charging programs.

WeaveGrid's software aids in renewable energy integration and cost savings for users.

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