[Remote] Delivery Services Principal at Research Innovations

The Delivery Services Principal will lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives. This role involves engaging directly with client leadership to co-develop forward-looking strategies, translating client priorities into actionable delivery plans, and ensuring programs are innovative, high-quality, and impactful. Responsibilities include promptly addressing and resolving client concerns, ensuring quality of services, contract compliance, and achievement of performance metrics while meeting delivery schedules. The Principal will also secure and align staffing and resources, maintain financial accountability for assigned projects, collaborate with Business Development to identify and capture new opportunities, provide accurate forecasts and strategic insights, and mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving.