Client Success Manager, Bazaarvoice Vibe

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Software, Marketing TechnologyIndustries

Requirements

Candidates should have 4+ years of experience in client success, partnerships, or account management within the marketing technology and/or social media space. They must be comfortable managing diverse client relationships within Marketing, Digital, or eCommerce teams at Fortune 100 organizations, demonstrate success in driving adoption and growth of SaaS platforms, and have experience with tools like Salesforce or Gainsight. Fluency in English is required.

Responsibilities

The Client Success Manager will serve as a strategic partner to enterprise clients, helping them maximize ROI with social commerce tools and providing recommendations to optimize content strategies across social platforms, eCommerce, and on-site experiences. They will lead client relationships throughout their lifecycle, including onboarding, adoption, risk mitigation, and expansion, while promoting new feature adoption and best practices. The role involves translating client goals into measurable outcomes using data and reporting, collaborating with internal teams for seamless execution, staying updated on social media trends, and advocating for client needs by providing feedback to product, marketing, and services teams.

Skills

Client Relationship Management

Social Commerce

User-Generated Content

Social Analytics

Creator Partnerships

Visual Content

Bazaarvoice

Facilitates user-generated content for eCommerce

About Bazaarvoice

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools that allow retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by offering a powerful content engine that amplifies the reach of client content across a vast retail network and integrates with social media platforms. The goal is to empower brands and retailers to use customer opinions and visual content to inspire confidence and increase sales.

Austin, TexasHeadquarters

2005Year Founded

$19.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Risks

Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.

Economic downturn reduces consumer spending on non-essential items, impacting demand.

Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

Differentiation

Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.

The company offers a powerful content engine that amplifies client content reach.

Strategic partnerships with social media platforms turn visual content into actionable purchase points.

Upsides

AI-driven personalization tools enhance user experience and increase engagement.

Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.

Partnership with Attentive expands communication channels for personalized consumer interactions.

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