Client Success Manager at Last Energy

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Oil and Gas, Renewables, Power MarketsIndustries

Requirements

Minimum of Bachelor’s degree required
Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting
Proven experience in customer success and/or business analysis, specifically within the Energy space
Expertise in the SaaS industry (ideal)
Strong commercial awareness
Excellent networking skills
Ability to listen and understand customer needs
Excellent written, oral, presentation and communication skills
Proactive and self-motivated individual with a strong interest in client-facing roles, customer experience and business relationships
Willingness to travel based on business needs
Previous experience with large enterprise / global customers is preferred
Passionate about developing close relationships with our customers and enabling their long-term success
Proven knowledge of Energy markets is a key strength
Proven understanding of valuation models and economic analysis are highly desired
Experience working with databases, CRM platforms and Power BI is an advantage
Strong focus on collaboration and teamwork

Responsibilities

Act as clients’ trusted advisor by designing and delivering tailor fit engagement plans to help clients maximize value from Rystad products and services
In charge of end-to-end customer lifecycle including but not limited to delivering onboarding sessions, providing tailor fit product trainings and answering client queries in a timely manner
Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates
Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate
Build and maintain strong client relationships with key stakeholders
Become a conduit between clients and Rystad internal stakeholders eg. product managers, analysts, account team to provide product / services feedback
Develop a sound understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration
Provide timely support to your book of accounts and the wider client portfolio (globally)
Proactively participate in industry and networking events to grow the Rystad Energy brand
Maintain all client data and interaction records in the CRM system

Skills

Key technologies and capabilities for this role

Customer SuccessBusiness AnalysisSaaSClient Relationship ManagementNetworkingCommercial AwarenessProduct StrategyClient RetentionMarket ResearchEnergy Analytics

Questions & Answers

Common questions about this position

What is the salary for the Client Success Manager position?

This information is not specified in the job description.

Is this Client Success Manager role remote or on-site?

The position is on-site.

What skills and experience are required for the Client Success Manager role?

Candidates need proven experience in customer success and/or business analysis within the Energy space, expertise in the SaaS industry, strong commercial awareness, excellent networking skills, and the ability to listen and understand customer needs.

What is the company culture like at Rystad Energy?

Rystad Energy features an international team that provides high-quality data and thought leadership, with collaboration across cross-functional teams such as marketing, product development, market research, and client training.

What makes a strong candidate for the Client Success Manager position?

A strong candidate has proven experience in customer success or business analysis in the Energy space, SaaS expertise, strong commercial awareness, networking skills, and the ability to understand client needs while working cross-functionally.

Last Energy

Develops small nuclear power plants and services

About Last Energy

Last Energy focuses on developing small nuclear power plants, providing comprehensive services for mini water-cooled reactors throughout their lifecycle. Their reactors can generate both heat and electricity, making them suitable for various industrial applications while supporting sustainability goals. By leveraging proven nuclear technology and emphasizing standardization, Last Energy aims to make nuclear power more scalable and quickly deployable. The company offers end-to-end services, from planning to maintenance, ensuring an efficient process for clients in markets committed to clean technology.

Washington, District of ColumbiaHeadquarters

2020Year Founded

$62.3MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Energy, Social ImpactIndustries

51-200Employees