Client Services Administrator, ITS, India at Fresenius Medical Care

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, IT ServicesIndustries

Requirements

Ability to support and maintain in-house computer systems, laptops, desktops, and peripherals on site and remotely
Proficiency in receiving, prioritizing, documenting, and resolving end user help requests
Skills in using diagnostic and help request tracking tools for problem resolution
Experience with installing and configuring Citrix applications
Knowledge of workstation hardware, networked peripheral devices, networking hardware, and associated software
Capability to access software updates, drivers, knowledge bases, and FAQ resources
Familiarity with anti-virus software installation and virus definition updates

Responsibilities

Support the acquisition of new computer or networking hardware
Evaluate documented resolutions and analyze trends to prevent future problems
Alert management to emerging trends in incidents
Participate in capacity planning and development of long-term strategic goals for Citrix systems, software, and clients
Liaise with, train, and support end users and staff on computer operation and issues
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripherals, and networking hardware
Install, configure, test, maintain, monitor, and troubleshoot end user workstation and networking software
Collaborate with analysts, application developers, and system owners in testing Citrix programs, applications, and interoperability
Recommend hardware or software changes to optimize Citrix deployments, configuration, or maintenance
Field incoming Service Desk requests via telephone and e-mail for courteous, timely resolution
Document all pertinent end user identification information and issue details
Install anti-virus software and ensure virus definitions are up-to-date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problems are adequately resolved
Perform post-resolution follow-ups to help requests
Escalate incidents when appropriate to maintain SLA expectations

Skills

Key technologies and capabilities for this role

CitrixWindowsHardware TroubleshootingNetworkingService DeskIncident ManagementLaptop SupportDesktop SupportPeripheralsDiagnostic ToolsCapacity PlanningEnd User Support

Questions & Answers

Common questions about this position

What is the salary for the Client Services Administrator role?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

The role involves supporting systems both on site and remotely, located within India.

What key skills are required for this position?

Key skills include installing and configuring Citrix applications, troubleshooting workstation hardware and software, using diagnostic and help request tracking tools, and providing end user support and training.

What does the daily work environment look like for this role?

The role focuses on operational management, including fielding help requests via phone and email, documenting issues, collaborating with analysts and developers, and performing maintenance and troubleshooting for end user systems.

What makes a strong candidate for this Client Services Administrator position?

Strong candidates will have experience with Citrix systems, hardware/software troubleshooting, end user support, and the ability to document and resolve issues efficiently to meet SLA expectations.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees