[Remote] IT Support Engineer at Abridge

New York, New York, United States

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$100,000 – $115,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

3-5+ years in an IT support, CRM support, or relatable end user support role
Great spoken/written communication skills and ability to explain technical troubleshooting in an easy to understand manner
Extremely organized, able to manage multiple priorities while maintaining attention to detail and quality
Super friendly, approachable, with a positive attitude and a team player
Can work with speed and drive results without sacrificing the overall customer experience
Familiarity with remote support tools and ticketing systems
Strong problem-solving abilities and a proactive, solution-driven mindset
Desire to learn new technologies and systems
Willing to work from the NY office at least 3x per week (hybrid model)
Must be willing to travel up to 10%

Responsibilities

Be the face of the internal support team at the physical walk-up help desk, providing white glove timely support and answering questions
Serve as the first point of escalation to triage tickets, managing account access for SaaS products and providing hardware/software support for desktop tools and conference rooms
Assist with ad-hoc and team projects as needed
Dig deep and solve complex issues with curiosity
Work cross-functionally to find technical solutions, share best practices and learnings with staff

Skills

Key technologies and capabilities for this role

IT SupportTechnical SupportTroubleshootingHelp DeskCustomer ServiceProblem-SolvingEMR IntegrationsWindowsmacOSOffice 365Active Directory

Questions & Answers

Common questions about this position

What is the salary range for the IT Support Engineer position?

The salary range is $100K - $115K.

Is this IT Support Engineer role remote or on-site?

The role provides hybrid technical support in the New York City office, involving both on-site and remote support.

What skills and experience are required for this IT Support Engineer role?

Candidates need 3-5+ years in IT support, CRM support, or relatable end user support roles, great spoken/written communication skills, extreme organization to manage multiple priorities, and a super friendly, approachable team player attitude.

What is the company culture like at Abridge?

Abridge has a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers collaborating to empower people in healthcare, with a focus on continuous improvement, cross-functional work, and exceptional customer service.

What makes a strong candidate for the IT Support Engineer role?

A strong candidate has a strong support background, excellent problem-solving skills, passion for improving the help desk experience, curiosity for solving complex issues, and the ability to work cross-functionally while delivering white glove support.

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees