[Remote] IT Support Engineer at Abridge

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3-5+ years in an IT support, CRM support, or relatable end user support role
Great spoken/written communication skills
Ability to explain technical troubleshooting in an easy to understand manner
Extremely organized
Ability to manage multiple priorities at once
Positive attitude and a team player
Familiarity with remote support tools and ticketing systems
Strong problem-solving abilities
Proactive, solution-driven mindset
Desire to learn new technologies and systems

Responsibilities

Provide hybrid technical support in the New York City office
Serve as the face of the internal support team at the physical walk-up help desk
Provide timely support and answer questions for staff
Manage account access for SaaS products
Provide hardware/software support for desktop tools and conference rooms
Assist with ad-hoc and team projects as needed
Collaborate across departments to enhance support processes and optimize workflows
Contribute to a culture of continuous improvement
Escalate complex issues to find technical solutions
Share best practices and learnings with staff

Skills

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Equity

Flexible Spending (FSA) & Health Savings (HSA) Accounts

Learning and Development budget

401k Plan

Paid Parental Leave

Flexible working hours

Home Office Budget

Sabbatical Leave

Risks

Rapid expansion may strain Abridge's resources and affect service quality.

Integration challenges with EHR systems could disrupt workflows and data consistency.

Data privacy concerns in AI applications may lead to regulatory scrutiny.

Differentiation

Abridge transforms medical conversations into actionable clinical documentation using AI.

The platform supports over 28 languages and 50+ medical specialties.

Abridge's integration with EMR systems enhances clinician efficiency and patient care.

Upsides

Abridge's partnership with Mayo Clinic expands its reach to over 1 million patients.

The $150 million Series C funding accelerates AI technology development and integration.

Abridge's multilingual capabilities improve communication in diverse patient populations.

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