IT Support Specialist (Remote) at Rula

United States

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$78,800 – $88,100Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

2+ years of related professional experience serving in a Help Desk, Service Desk, or IT Support role providing technical support in an enterprise IT environment
Experience supporting Apple macOS
Ability to create and maintain team and customer-facing process documentation
Basic understanding of Security best practices, including access control and data protection
Ability to manage their workload via a Service Desk ticketing platform

Responsibilities

Providing technical assistance
Troubleshooting hardware and software issues
Keeping our IT knowledge base up to date
Working closely with teams across the company to maintain a secure, efficient, and reliable tech environment that helps drive our mission forward

Skills

Key technologies and capabilities for this role

IT SupportHelp DeskService DeskmacOSTroubleshootingHardware SupportSoftware SupportProcess DocumentationSecurity Best PracticesAccess ControlData ProtectionTicketing Platform

Questions & Answers

Common questions about this position

What is the salary range for the IT Support Specialist position?

The salary range is $78.8K - $88.1K.

Is this IT Support Specialist role remote?

Yes, it is a 100% remote position in a remote-first company, available in most U.S. states except Hawaii.

What are the required qualifications for this role?

Candidates need 2+ years of experience in Help Desk, Service Desk, or IT Support in an enterprise environment, experience supporting Apple macOS, ability to create and maintain process documentation, basic understanding of security best practices, and ability to manage workload via a ticketing platform.

What benefits are offered to full-time employees?

Full-time employees receive comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA, 401(k) plan access, generous time-off policies with 2 company-wide shutdown weeks each year, and a 100% remote work environment.

What makes a strong candidate for this IT Support Specialist role?

A strong candidate has the required 2+ years of IT support experience, macOS expertise, and documentation skills, plus preferred experience with Atlassian tools like Jira and Confluence, Slack and Google Workspace administration, Okta user management, or a degree in IT or related field.

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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