[Remote] IT Support Engineer at Solace Health

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

2–4 years of experience in IT support, helpdesk, or systems administration
Strong knowledge of macOS and Windows operating systems
Demonstrated experience with cloud-based SaaS applications
Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms
Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration
Excellent troubleshooting, communication, and interpersonal skills
Experience supporting a distributed or hybrid workforce
Exposure to scripting or automation (e.g., Bash, Python)
Working knowledge of cloud environments (AWS, GCP, or similar)
Relevant certifications such as CompTIA A+, Network+, or equivalent
Applicants must be based in the United States

Responsibilities

Provide technical support via helpdesk, Slack, and other remote-support tools
Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms
Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password
Support and maintain Slack, Zoom, and other applications used across the organization
Administer device management and endpoint-security tools
Maintain the company’s hardware inventory, asset tracking, and license management systems
Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements
Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki
Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems
Participate in IT projects and process-improvement initiatives as assigned

Skills

Key technologies and capabilities for this role

IT SupportHelpdeskSlackmacOSWindowsMobile PlatformsUser OnboardingUser OffboardingDevice SetupAccount ProvisioningGoogle Workspace

Questions & Answers

Common questions about this position

Is this IT Support Engineer position remote?

Yes, the position is fully remote.

What experience is required for the IT Support Engineer role?

Candidates need 2–4 years of experience in IT support, helpdesk, or systems administration, strong knowledge of macOS and Windows operating systems, demonstrated experience with cloud-based SaaS applications, and familiarity with IAM tools, MDM systems, and ticketing platforms.

What is the company culture like at Solace Health?

Solace has a fully remote U.S. team that is lean, mission-driven, and growing quickly, with an intense environment that demands urgency, precision, and heart, where team members do their best work alongside those who care deeply.

What salary or compensation does the IT Support Engineer role offer?

This information is not specified in the job description.

What makes a strong candidate for this IT Support Engineer position?

A strong candidate has 2–4 years of IT support experience, expertise in macOS and Windows, hands-on work with SaaS apps, IAM tools like Okta and Google Workspace, and the ability to troubleshoot issues across platforms while documenting processes.

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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