Client Experience Specialist
SmartAssetSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Press Release Distribution, Regulatory Disclosure, Public Relations, Investor RelationsIndustries
Requirements
Candidates should possess a BA/BS degree or international equivalent, along with customer service experience. Preferred qualifications include 1 year of sales experience, proficiency in Microsoft Office (Word, Excel), and familiarity with CRM systems like Salesforce. Strong organizational, time management, multi-tasking, and communication skills are essential, as is the ability to work under time constraints and deadlines.
Responsibilities
The Client Service Representative will serve as the primary point of contact for new clients, handling inquiries regarding pricing, billing, and product information. This role involves managing membership applications, setting up accounts, and routing inbound leads appropriately. Responsibilities include collaborating with colleagues, recording activity in Salesforce, acting as a liaison between clients and internal teams (sales, marketing, newsroom), and assisting with office events. The representative will also stay current with industry trends, provide outstanding customer service, analyze problem situations, and identify solutions to meet client needs.
Skills
Customer Service
Communication
Time Management
Organizational Skills
Salesforce
Public Relations
Investor Relations
Client Relationship Management
Problem-Solving
Teamwork
Business Wire
Global press release distribution services
About Business Wire
Business Wire provides press release distribution and regulatory disclosure services to organizations, journalists, and regulatory authorities. Their main service allows clients to disseminate news to targeted audiences through various channels. The NX network, a patented technology, ensures that press releases are delivered directly into editorial systems, enhancing reliability and efficiency. Unlike competitors, Business Wire offers tailored distribution packages and additional services like media targeting and guidance, which help clients maximize their communication efforts. The goal of Business Wire is to help businesses and organizations effectively share their news on a global scale.
San Francisco, CaliforniaHeadquarters
2011Year Founded
$1,700MTotal Funding
IPOCompany Stage
Consulting, Consumer SoftwareIndustries
501-1,000Employees
Benefits
Remote work flexibility
Health benefits
$100 monthly fitness allotment
Tuition reimbursement program
Enhanced mental health resources
401(k) plan with generous company match
Annual profit sharing contribution
PTO: Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
Risks
Emerging AI technologies could disrupt traditional press release distribution models.
Streaming TV platforms may shift advertising budgets away from traditional channels.
Real-time solutions in industries may pressure Business Wire to enhance its real-time capabilities.
Differentiation
Business Wire's NX network ensures direct delivery into editorial systems, enhancing reliability.
The company offers tailored press release distribution services to reach specific target audiences.
Business Wire provides educational resources to keep clients informed about industry trends.
Upsides
Increased demand for AI-driven personalization can enhance client engagement and satisfaction.
The rise of streaming TV platforms presents new opportunities in digital media channels.
Growing partnerships with educational institutions can enhance Business Wire's educational resources.
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