[Remote] Manager, Pharmacy Operations at CVS Health

Texas Twp, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

Five years of manager experience
Two years of Customer Service/Call Center management experience
Must reside in a state with a CVS Specialty Pharmacy
Bachelor's Degree in a related field or equivalent work experience

Responsibilities

Organize, direct, and control the activities of the Customer Service Department to ensure calls are accepted and placed professionally and timely
Ensure prescription orders are processed efficiently and cost-effectively to achieve exceptional customer service and business profitability
Ensure activities of the Customer Service Department support the goals and objectives of the entire Pharmacy Operation and all related departments
Manage the departmental budget (control payroll, overtime, outside labor, etc.)
Manage the P&L to ensure profitability throughout the process

Skills

Key technologies and capabilities for this role

Customer Service ManagementCall Center ManagementACD Phone SystemsWorkforce Management SoftwareQuality MonitoringAnalytical SkillsProblem SolvingProject ManagementBudget ManagementP&L Management

Questions & Answers

Common questions about this position

What is the pay range for the Manager, Pharmacy Operations role?

The typical pay range is $60,300.00 - $132,600.00, depending on factors like experience, education, geography, and other relevant factors. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay.

Is this a remote position, or is there a location requirement?

Candidates must reside in a state with a CVS Specialty Pharmacy, but no further details on remote or office requirements are provided.

What are the required qualifications for this role?

The role requires five years of manager experience, two years of Customer Service/Call Center management experience, and residency in a state with a CVS Specialty Pharmacy. A Bachelor's Degree in a related field or equivalent work experience is also needed.

What is the company culture like at CVS Health?

CVS Health fosters a workplace with dedicated, purpose-driven colleagues passionate about transforming health care, reflecting the customers, patients, and communities served, where every colleague feels committed and valued.

What makes a strong candidate for this position?

Strong candidates will have the required five years of management experience including two in customer service/call center, plus preferred skills like excellent communication, knowledge of ACD phone systems, analytical abilities, project management, budget/P&L management, and pharmacy benefits experience.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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