[Remote] Client Operations Lead at Terra

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, AdvertisingIndustries

Requirements

At least 4 years of experience in a fast-paced agency environment, leading cross-functional project teams and managing client communications end to end
Proven track record of delivering complex digital marketing and web projects
Highly organized and client-focused, skilled at managing deadlines, dependencies, and shifting priorities
Clear and confident communicator who builds trust and drives alignment across clients and teams
Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
Proactive, resourceful, and detail-oriented, able to unblock teammates and troubleshoot delivery risks
Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems
Primarily based in Eastern Time hours (9:00am–6:00pm ET), with flexibility to meet with clients and collaborate with international team

Responsibilities

Own the successful delivery of projects across your book of accounts, from kickoff through completion
Build strong, trust-based relationships with clients and act as a strategic partner in achieving their goals
Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice
Lead cross-functional teams spanning strategy, content, design, paid media, and web development, ensuring clarity, alignment, and accountability
Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
Create and maintain structured project plans, timelines, and trackers to keep everyone focused and informed
Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
Ensure on-time delivery of all work, and thoughtfully reset expectations with clients and internal teams when timelines shift
Gather client inputs, approvals, and feedback efficiently to minimize blockers and maintain momentum
Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
Track project goals and ensure measurable progress toward client outcomes and overall success

Skills

Key technologies and capabilities for this role

Project ManagementDigital MarketingCross-Functional Team LeadershipClient Relationship ManagementSlackZoomRisk ManagementWorkflow OptimizationPaid MediaWeb Development

Questions & Answers

Common questions about this position

What experience level is required for this Client Operations Lead role?

This is a mid-to-senior level position requiring at least 4 years of experience in a fast-paced agency environment, leading cross-functional project teams and managing client communications end to end.

What are the key skills needed for this position?

Key skills include leading cross-functional teams, building trust-based client relationships, project planning with tools like ClickUp, Asana, or Airtable, proactive risk management, and clear communication via Slack and Zoom.

Is this a remote position, and what communication tools are used?

The job description does not specify location or remote policy, but communication is primarily via Slack and Zoom.

What does the team structure look like for this role?

You will lead cross-functional teams spanning strategy, content, design, paid media, and web development, ensuring clarity, alignment, and accountability.

What makes a strong candidate for this Client Operations Lead role?

A strong candidate has a proven track record delivering complex digital marketing initiatives in agencies, excels at managing deadlines and priorities, builds client trust, and is experienced with project tools like ClickUp or Asana.

Terra

Creates programmable money and stablecoins

About Terra

Terra creates programmable money for the internet, focusing on decentralized finance (DeFi), Web3, and non-fungible tokens (NFTs). Its main product is a stablecoin network, which is a type of cryptocurrency designed to maintain a stable value. This network is open-source and controlled by stakeholders who own Terra's tokens. Terra serves individual investors, developers, and businesses, operating across multiple blockchains to ensure accessibility. The company generates revenue through transaction fees, token appreciation, and by supporting other blockchain projects. Terra aims to simplify digital money transactions and enhance the appeal of holding digital assets.

Seoul, South KoreaHeadquarters

2018Year Founded

$55.4MTotal Funding

EARLY_VCCompany Stage

Fintech, Crypto & Web3Industries

11-50Employees

Benefits

Generous PTO

Competitive Salary

401k Contributions

Risks

Increased regulatory scrutiny on stablecoins could impact Terra's operations.

Legal challenges faced by founder Do Kwon may destabilize leadership and strategy.

Dissolution of Terraform Labs may lead to operational disruptions and loss of confidence.

Differentiation

Terra offers a stablecoin network designed for mass adoption and financial stability.

The network is open-source, allowing stakeholders to modify and control its code.

Terra's ecosystem includes innovative projects like Mirror, Anchor, and Pylon Protocols.

Upsides

Integration with Layer 2 solutions enhances scalability and reduces transaction costs.

Cross-chain interoperability expands Terra's reach and usability across blockchains.

Growing interest in algorithmic stablecoins positions Terra as a hedge against financial instability.

Land your dream remote job 3x faster with AI

Try Jobo Free