[Remote] Provider Engagement Specialist III at Imagine Pediatrics

Asheville, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PediatricsIndustries

Requirements

Passionate and committed to reimagining pediatric health care for children with complex medical conditions
Dynamic personality and knack for developing good interpersonal relationships
Comfort with scientific terminology and ability to move through various medical environments (hospitals, doctors' offices, pharmacies)
Familiarity with several types of providers (e.g., Physicians, Physician Assistants, Nurse Practitioners); pediatrics preferred
6+ years of related experience in sales, direct marketing, or customer service in a medical or healthcare field
Proficient in Microsoft Excel, Word, and PowerPoint; proficiency with CRM software preferred
Access to reliable transportation
Bilingual in Spanish highly preferred
Willingness to travel up to 75% within territory/market (primary location Asheville/Durham, NC; up to 50% frequent travel in larger area)
Availability for Monday-Friday 8:00 am - 5:00 pm ET schedule, with some weekends for conferences/events

Responsibilities

Manage provider relationships and drive engagement within assigned territory or specific market/specialized population
Execute strategic initiatives, including supporting providers, coordinating events, and addressing day-to-day operational needs/decisions
Act as primary point of contact for providers and community organizations in territory
Provide input on central engagement strategies based on on-the-ground experience
Independently handle day-to-day challenges/decision-making and collaborate with Director on broader systematic challenges
Work closely with providers, care teams, and local community organizations to drive brand recognition
Identify engagement opportunities by independently pulling data from Tableau to share with PCPs
Mentor and support new and associate-level team members
Meet and exceed established monthly engagement targets
Travel within territory and market for team support and relationship building (expected 75% of time)
Independently develop and maintain relationships with health plans
Serve as ambassador for Imagine Pediatrics to enroll eligible patients/families in app-based care model

Skills

Key technologies and capabilities for this role

Provider RelationsRelationship ManagementNetwork DevelopmentStrategic InitiativesEvent CoordinationPatient EnrollmentTerritory ManagementCommunity EngagementHealthcare CoordinationSpanish

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The primary location is Asheville/Durham, NC, with frequent travel up to 50% throughout the larger Asheville/Durham area and overall travel expected 75% of the time.

What are the schedule expectations for this position?

The expected schedule is Monday to Friday, 8:00 am - 5:00 pm ET, with some weekends for conferences and/or events.

What skills and qualifications are required for the Provider Engagement Specialist III role?

Key requirements include a dynamic personality and knack for developing relationships, ability to independently handle challenges and decision-making, experience pulling data from Tableau, mentoring team members, and bilingual Spanish skills are highly preferred.

What does the team structure look like for this position?

This role is part of the Network Development team, involving close work with providers, care teams, local community organizations, and health plans, with mentoring of new and associate-level team members and collaboration with the Director on broader challenges.

What makes a strong candidate for this Provider Engagement Specialist role?

A strong candidate is passionate about reimagining pediatric health care for children with complex needs, has a dynamic personality for building relationships, can independently manage challenges and data analysis, and meets engagement targets.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees