Client Engagement Manager at S&P Global

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates must have proven experience in client relationship management, preferably within financial services or technology. A strong understanding of regulatory reporting, market, and industry trends is essential, along with excellent communication skills. The ability to collaborate effectively with internal teams like Product, Support, and Integration is also required. Preferred qualifications include experience with Salesforce and JIRA, mentoring skills, and the ability to manage client escalations.

Responsibilities

The Client Engagement Manager will own, develop, and maintain client relationships to ensure customer satisfaction and engagement through proactive outreach. This role acts as a liaison between Cappitech and end users, implementing a client engagement program to identify needs, gather feedback, and record activity. Responsibilities include identifying opportunities for product adoption and growth, staying informed on industry trends, and playing a leading role in go-to-market plans. The manager will also coordinate with customers and identify upsell opportunities.

Skills

Client Relationship Management

Communication

Regulatory Reporting

Industry Trends

Salesforce

JIRA

Problem-Solving

Team Collaboration

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees