Job Description

Position Overview

Kraken is seeking a Client Delivery Lead to join their client delivery team, focusing on supporting European clients through technology transformation journeys, specifically the implementation of their Residential Flexibility product. This role is crucial for managing end-to-end product implementation for client projects, ensuring successful integration and adoption of Kraken's technology.

Company Information

Kraken is a technology company dedicated to creating a smart, sustainable energy system. They are at the forefront of optimizing renewable generation, building intelligent grids, and enabling utilities to provide excellent customer experiences through their operating system for energy. Kraken powers innovative global developments in energy, transforming the industry to benefit everyone and build a better, more sustainable future.

Kraken Customer & Residential Flex

Kraken's "Kraken Customer" division focuses on building the most AI-driven, innovative, and forward-thinking platform for energy management. This includes optimizing resources, delivering cost-effective customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications.

The "Residential Flex" product, specifically Smartflex, is a market-leading virtual power plant for energy retailers globally. It optimizes and controls over 300,000 electric vehicles, home batteries, and smart heating devices. This product leverages Kraken's technology to optimize and manage distributed energy resources (DERs), helping utilities and energy providers enhance grid resilience, create innovative tariffs, increase customer engagement, and accelerate decarbonization.

About the Role

The Client Delivery Lead will manage the implementation of Kraken's Residential Flexibility product for clients. This involves working in partnership with Kraken's technology and operational teams, as well as the client, to deliver project outcomes. The role requires a deep understanding of how Kraken operates, the ability to refine solutions to leverage existing and new capabilities, and to bring together technology, people, and processes for client innovation. You will also guide clients in adapting to ways of working aligned with Kraken's development style and act as a liaison between clients and Kraken's product managers and developers for development needs.

Responsibilities

• Manage the relationship with client counterparts, typically product owners and business owners.
• Serve as the primary point of contact for technical development.
• Act as the escalation and resolution point for specific domain/product issues with customers.
• Triage incoming requests and communicate client priorities internally.
• Summarize and articulate client needs and project status.

Employment Type

Full-time

Location Type

• Information not provided.

Salary

• Information not provided.