Job Title: Chief of Staff (COS) to the Chief Customer Officer (CCO)

Employment Type: Full-time

Position Overview

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

The COS will get broad exposure to all aspects of the enterprise software business in driving these initiatives as well as the inner workings of a world-class Customer Success team, providing an excellent training ground for a long-term leadership role in technology. Most incumbents contribute in the COS role for a period of 12-24 months before moving on to critical impact roles within the company.

Responsibilities

• Lead the execution of strategic business initiatives across the Customer Success organization, and regularly communicate results and progress.
• Support the operational cadence of the executive management team on behalf of the CCO and ELT.
• Support the corporate goal setting process including tracking progress against key strategic goals.
• Contribute to the annual strategic planning process and quarterly reporting as assigned.

Requirements

• Experience:
  • 3+ years of previous experience in a senior strategic role ideally in software or technology or in a professional services environment (consulting, VC, PE, law).
  • 8-10 years total experience (CS preferred).
• Education:
  • Undergraduate degree or MBA (preferred).
• Core Skills and Capabilities:
  • Exceptional communication skills with the ability to lead and influence across various levels of the organization.
  • Outstanding conceptual and strategic thinking skills.
  • Strong analytical and problem-solving skills.
  • A strong project manager with the ability to drive toward decisions and results across multiple initiatives simultaneously.
• Behavioral Characteristics:
  • Insatiable curiosity and willingness to learn.
  • Socially adept with high emotional intelligence and influencing skills.
  • Unusually high bandwidth, and comfort striving towards aggressive goals.
  • Detail-oriented, with a keen eye for what may often go unnoticed by others.
  • A confident, resourceful self-starter with the ability to anticipate the needs of an in-demand CCO.
  • Comfortable in a dynamic environment where change is an intrinsic part of every day in a fast-growing company.
  • Direct and transparent communication style.

Sponsorship: At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Compensation

US Base Salary Range: $110,000 - $210,000 w/15% annual bonus

Note: The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits, this role may be eligible for discretionary bonuses/incentives.

• International Applicants: For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

Company Information

Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year.