Call Center Agent at Abbott

Alajuela, Alajuela, Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School Bachelor Degree
One year of experience in a customer service, product support, IT, telecommunications, or related role
Must have knowledge of computer systems including Word, PowerPoint, Excel, and Outlook
Fully Bilingual (English and Spanish)

Responsibilities

Answers calls from hospital staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
Determines the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
Performs outbound calls to Sales Representatives to confirm receipt of case information
Tries calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures
Provides answering services and paging services for Abbott Sales Representatives, physicians, and hospital personnel

Skills

Key technologies and capabilities for this role

Call AnsweringPatient TrackingContact Information CollectionText PagingOutbound CallingCall TriageCustomer ServiceTelecommunication

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides transportation, cafeteria, health insurance, Association, and EAP program. The company is recognized as a great place to work and offers career development opportunities.

Is this position remote or onsite?

This is an onsite position located in Aerocentro, Alajuela.

What are the required qualifications for this role?

Candidates need a High School Bachelor Degree, one year of experience in customer service, product support, IT, telecommunications, or related role, knowledge of computer systems including Word, PowerPoint, Excel, and Outlook, and must be fully bilingual in English and Spanish.

What is the work schedule for this position?

The shift is Monday to Friday from 9am to 6pm.

What experience is preferred for this Call Center Agent role?

Preferred qualifications include experience in the biotech, bio-instruments or medical devices industries and working in a broader enterprise/cross-division business unit model.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees