[Remote] Bilingual Customer Service Representative at Beyond Finance

Remote

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Debt ReliefIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationProblem-SolvingClient RelationsBilingual

Questions & Answers

Common questions about this position

Is this customer service representative position remote?

Yes, the Client Success Representative role is a remote position, allowing you to work from home.

What are the working hours for this role?

The call center is open Monday-Friday from 7:00am-10:00pm CST and Saturday-Sunday from 7:00am-9:00pm CST, and you will work shifts within these hours.

What skills are required for the Bilingual Customer Service Representative role?

Key skills include providing best-in-class customer service, effective listening to analyze problems, strong interpersonal skills for difficult calls, and proficiency with CRM systems.

What is the company culture like at Beyond Finance?

Beyond Finance emphasizes compassionate, individualized care, a culture focused on compliance and ethics, supportive technology, and helping people as its number one goal in a forward-thinking, rapidly growing organization.

What training is provided for this customer service role?

You will complete a 4-week training program to become an expert in Beyond's financial hardship programs before handling client interactions.

Beyond Finance

Debt relief solutions for unsecured debt

About Beyond Finance

Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.

Houston, TexasHeadquarters

2016Year Founded

$805MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

Parental Leave

401(k) Company Match

Professional Development Budget

Risks

Rising interest rates may reduce demand for debt consolidation loans.

Increased competition from fintech startups could erode Beyond Finance's market share.

Potential regulatory changes could increase operational costs for Beyond Finance.

Differentiation

Beyond Finance offers free financial therapy, enhancing holistic financial wellness solutions.

The company provides a mobile app for debt management, a first in the industry.

Beyond Finance's success fee model aligns company interests with client outcomes.

Upsides

Increased demand for digital financial tools boosts Beyond Finance's mobile app adoption.

Investor confidence is high, evidenced by a $635 million credit facility from Comvest.

Recognition for customer service and transparency enhances Beyond Finance's brand reputation.

Land your dream remote job 3x faster with AI

Try Jobo Free