Transformation Consultant for Employee Experience and Human Resources (HR) Solutions

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud Computing, Human ResourcesIndustries

Requirements

Candidates must have expertise in implementing ServiceNow's Employee Service Management Solutions, including HR Service Delivery (HRSD) and Workplace/Facility Service Delivery (WSD). A deep understanding of the ServiceNow platform's capabilities, business acumen, and industry knowledge capital are essential. The ability to build strong executive client relationships and serve as a primary executive point-of-contact is required.

Responsibilities

Serve as the primary executive point-of-contact for projects focused on improving client's Human Resources and Workplace organizations using ServiceNow solutions. Guide clients in defining their ServiceNow strategy aligned with digital transformation objectives. Understand customer requirements, collaborate with internal ServiceNow teams to drive high-value impact, and align clients to defined roadmaps. Define technical and functional solutions aligned with business problems and ServiceNow best practices. Act as a liaison between the client and ServiceNow, resolving challenges and concerns. Collaborate with the ServiceNow Expert Services Team to monitor scope and resolve technical issues. Build and nurture trusted advisory relationships with client executives and stakeholders.

Skills

ServiceNow

Employee Service Management

HR Service Delivery (HRSD)

Workplace Service Delivery (WSD)

Digital Transformation

Consulting

Advisory

Client Relationship Management

Program Management

Project Management

Human Resources (HR)

Workplace Management

Space Planning

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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