Business Process Director

Candidates must have a minimum of 10 years of professional experience in business capabilities and process management, specifically within Sales, Channel, Customer Success, or Professional Services. They should have direct experience leading and transforming end-to-end process improvement, designing processes, and defining metrics across Go-To-Market (GTM) functions. Deep knowledge of designing and building Sales, Channel, Professional Services, and/or Customer Success operating processes across the enterprise is required, along with demonstrated expertise in defining and analyzing performance metrics using process design best practices. A minimum of seven years of experience in enterprise software/SaaS or a related industry with a broad understanding of its business priorities and nuances is necessary. Proven expertise in architectural concepts (data, architecture, and solution), issues, and trends is essential. Superior communication and collaboration skills, including written, verbal, and visualization abilities, are crucial. Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving is also required. Six Sigma expertise is highly desirable, and experience training employees on business process standardization practices is preferred.