Business Operations Specialist

About the Role

As the Business Operations Specialist, you will work cross-functionally across the entire organization to define and drive strategic projects that support our revenue growth. You are someone who surrounds themselves with data and loves digging into processes and technology to understand where improvements can be made. You are a natural leader who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!

About Us

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What You'll Do

• Identify, drive, and execute process improvements to drive revenue and sales productivity.
• Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.
• Design, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams.
• Build and evolve reports and dashboards in Salesforce to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.
• Partner with the Sales Enablement team to ensure the right tools, training, and communications are in place to enable strategic initiatives.
• Partner with the Business Systems team to oversee Salesforce and our surrounding tech stack, including Gong, Outreach, and more.
• Nurture strong relationships with partners in Marketing, Customer Success, Finance, and Product to align priorities, remove blockers, and keep projects moving forward.
• Act as a leader in our growing Sales Operations team, helping level each other up by setting a personal example.
• Other duties as assigned

About You

• 2+ years of sales or revenue operations.
• Expertise with Salesforce, including process and dashboard design.
• Post-secondary education in computer science, business administration, or relevant discipline.
• Excellent communication skills, including presentations, facilitation, and consultative questioning.
• Meticulous organization, detail orientation, and task-driven nature.
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback.

Nice to Have

• Experience in high-velocity, B2B SaaS sales and/or revenue operations.
• An understanding of revenue metrics across Sales, Marketing, and Customer Success.
• Experience with Salesforce, Marketo, Outreach, Gong, Intercom, Highspot, and other integrations.
• Salesforce certification.

Diversity, Equity & Inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Why 8am

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values