Business Operations Manager

The Business Operations Manager will be responsible for aligning sales strategies with business objectives, driving revenue forecasting, reporting, and ensuring data integrity across the Online organization. This role involves collaborating with leaders across Sales, Marketing, Product, Finance, and Operations to optimize processes and build scalable programs that impact growth and retention. Key duties include performing budgeting, planning, financial analysis, capital expenditure reviews, and variance analysis, as well as evaluating pricing structures. The manager will maintain and enhance costing models, margin management tools, and forecasting processes, partnering with FP&A and online leadership on revenue planning and team targets. Responsibilities also include capturing and analyzing sales KPIs, historical trends, and revenue data for various presentations, managing and optimizing Salesforce CRM data, dashboards, analysis, and reporting tools, and preparing and delivering leadership and stakeholder presentations. Additionally, the role involves training users and leaders on dashboards and tool usage, assisting with troubleshooting, and optimizing existing processes and policies to support scalable programs.