[Remote] Senior Associate, Process Transformation & Optimization at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Bachelor’s Degree in Business, Marketing Operations, or a related field or equivalent work experience
3+ years of experience in process improvement, operations, or project coordination
Strong analytical, facilitation, and communication skills
Experience with process mapping tools and methodologies (e.g., Lean, Six Sigma, Visio, Lucidchart, Miro)

Responsibilities

Lead and support process improvement initiatives across regulated content, campaign execution, intake, and fulfillment workflows
Facilitate discovery sessions, root cause analysis, and stakeholder interviews to identify inefficiencies and pain points
Translate business needs into scalable, compliant future-state processes aligned with enterprise standards
Create detailed process maps, decision trees, and supporting documentation to guide platform configuration and automation
Partner with product managers and platform teams to ensure workflows are accurately translated into technical requirements
Develop and maintain SOPs, training materials, and governance documentation to support adoption and consistency
Collaborate with stakeholders across Marketing, Compliance, Technology, Creative, and Vendor Management to implement process enhancements
Act as a liaison between business and technical teams to ensure alignment on workflow goals, constraints, and success metrics
Participate in enterprise-wide transformation initiatives by aligning marketing operations with strategic goals
Monitor performance metrics and KPIs to evaluate the impact of improvements and identify areas for ongoing optimization
Contribute to a culture of continuous improvement by identifying new opportunities to streamline operations and reduce risk
Stay informed on best practices in marketing operations, process design, and intelligent automation
Improve operational efficiency and reduce execution risk through process redesign
Enable faster, more compliant delivery of member communications
Foster a culture of continuous improvement and cross-functional collaboration
Support innovation in marketing operations by aligning processes with evolving business needs

Skills

Process Improvement

Workflow Automation

Process Mapping

Root Cause Analysis

Stakeholder Management

Regulatory Workflows

Compliance

SOP Development

Cross-functional Collaboration

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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