Business Architect - Global Customer Experience and Operations at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in business administration, Information Systems, or related field
7–10 years of experience in business architecture, process improvement, or related field
Proven experience in customer experience, service operation

Responsibilities

Serve as a trusted advisor to global leaders and stakeholders in shaping strategic plans and investment priorities
Facilitate workshops and stakeholder alignment sessions across regions and functions
Seek ways to drive adoption of new technology and reuse existing technology for enabling operational capabilities, value streams and business processes
Develop and maintain comprehensive business architecture blueprints that articulate ADC’s customer experience strategy, operational vision, and multi-year transformation roadmap
Design and implement business architecture frameworks that support digital transformation, operational efficiency, and customer journey excellence
Create and apply key business architecture deliverables—including capability models, value stream maps, customer journey maps, and system interaction diagrams—to guide product teams in shaping minimum viable and marketable products
Provide strategic insights through business capability modeling and process mapping to inform investment decisions and drive business outcomes across the product lifecycle
Establish scalable business process standards and governance frameworks including business process framework
Identify opportunities for process improvement across customer touch points, service delivery, and operational workflows
Model and optimize end-to-end processes with a focus on decoupled, service-oriented system landscapes
Act as a liaison between business units and technical teams to ensure seamless solution delivery

Skills

Business Architecture

IT Strategy

Customer Experience

Customer 360

Digital Channels

Business Process Design

Cross-functional Collaboration

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees