Business Architect - Global Customer Experience and Operations at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in business administration, Information Systems, or related field
7–10 years of experience in business architecture, process improvement, or related field
Proven experience in customer experience, service operation

Responsibilities

Serve as a trusted advisor to global leaders and stakeholders in shaping strategic plans and investment priorities
Facilitate workshops and stakeholder alignment sessions across regions and functions
Seek ways to drive adoption of new technology and reuse existing technology for enabling operational capabilities, value streams and business processes
Develop and maintain comprehensive business architecture blueprints that articulate ADC’s customer experience strategy, operational vision, and multi-year transformation roadmap
Design and implement business architecture frameworks that support digital transformation, operational efficiency, and customer journey excellence
Create and apply key business architecture deliverables—including capability models, value stream maps, customer journey maps, and system interaction diagrams—to guide product teams in shaping minimum viable and marketable products
Provide strategic insights through business capability modeling and process mapping to inform investment decisions and drive business outcomes across the product lifecycle
Establish scalable business process standards and governance frameworks including business process framework
Identify opportunities for process improvement across customer touch points, service delivery, and operational workflows
Model and optimize end-to-end processes with a focus on decoupled, service-oriented system landscapes
Act as a liaison between business units and technical teams to ensure seamless solution delivery

Skills

Key technologies and capabilities for this role

Business ArchitectureIT StrategyCustomer ExperienceCustomer 360Digital ChannelsBusiness Process DesignCross-functional Collaboration

Questions & Answers

Common questions about this position

What benefits does Abbott offer employees?

Abbott provides free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for earning a bachelor’s degree.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the core responsibilities of this Business Architect role?

Core responsibilities include serving as a trusted advisor to global leaders, facilitating workshops and stakeholder alignment sessions, driving technology adoption, developing business architecture blueprints, designing frameworks for digital transformation, and creating capability models and value stream maps.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, and living a full life, while being recognized as a great place to work in dozens of countries and one of the most admired companies by Fortune.

What makes a strong candidate for this Business Architect position?

Strong candidates should have experience partnering with globally distributed, cross-functional teams to design scalable solutions, shaping business strategy through customer-facing systems, and expertise in business architecture frameworks like capability models and value stream maps.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees