[Remote] Business Services and Operations Specialist at Nava

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Government Technology, Public Sector ConsultingIndustries

Requirements

Located in the DC area
Experience planning and executing company and/or team events
Highly organized, resourceful, reliable, and detail-oriented

Responsibilities

Provide support for internal mailing, shipping, and product tracking services, ensuring timely delivery and accurate documentation
Contribute to Nava’s financial health through accurate budget tracking, reporting, and timely expense reimbursements
Manage and triage Eden tickets related to setup, travel, expenses, office access, and general employee inquiries, ensuring prompt and effective resolution
Coordinate logistics for internal and external contacts, including travel arrangements and room scheduling for meetings and events
Assist employees with travel coordination, including bookings, reimbursements, and itinerary management
Support employee engagement activities, such as gifting initiatives through Goody and other vendors
Contribute to the onboarding experience by coordinating swag distribution and providing orientation support
Offer logistical assistance for training, onboarding sessions, and virtual events to promote consistency and engagement
Manage and review initial setup budgets to ensure compliance with company policy and spending guidelines
Review, process, and track vendor invoices to ensure timely and accurate payments
Support procurement operations and reconciliation efforts to maintain budget accuracy
Assist with budget tracking for events, programs, and engagement initiatives
Approve home office setup requests and review expense budgets submitted by other teams
Collect and review receipts for the expense tracking system, ensuring compliance and data accuracy
Partner with the billing team to notify them when expense reports are ready for review
Contribute to cross-functional business services projects and process improvement initiatives
Maintain service trackers, vendor contracts, and documentation to support operational continuity
Provide day-to-day administrative support to the Business Services and Operations team, including scheduling and coordination of internal and external meetings
Assist with planning and executing internal events, staff meetings, and company-wide initiatives, ensuring high-quality experiences and seamless logistics

Skills

Key technologies and capabilities for this role

budget trackingfinancial reportingtravel logisticsemployee engagementprocurement supportadministrative supportmailingshippingproduct tracking

Questions & Answers

Common questions about this position

Is this position remote or does it require being in a specific location?

This role must be located in the DC area and supports Nava’s remote employees by improving operational culture.

What are the main responsibilities of the Business Services and Operations Specialist?

Responsibilities include managing travel logistics, expense reimbursements, Eden tickets for employee inquiries, procurement support, budget tracking, employee engagement activities, and onboarding coordination.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Nava?

Nava emphasizes meaningful, impactful work connected to public good, with a focus on human-centered design, high standards for efficiency and service, and strengthening operational culture for a national remote team.

What makes a strong candidate for this position?

Strong candidates excel in operational and administrative support, with skills in logistics coordination, budget tracking, expense management, procurement, and employee engagement, while setting high standards for efficiency and follow-through.

Nava

Develops software for government service improvement

About Nava

Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.

Washington, District of ColumbiaHeadquarters

2015Year Founded

$2.1MTotal Funding

DEBT_PPCompany Stage

Government & Public Sector, Social ImpactIndustries

201-500Employees

Benefits

Medical, dental, & vision

20 days of PTO accrued

Unlimited sick leave

Paid parental leave

Sabbatical leave

401k contributions match at 4% of your salary

Flexible work arrangements

$1,000 new home office set up budget, monthly phone allowance

Monthly partial reimbursement for utilities (where applicable)

$2,000 annual tuition & professional development budget

Equity stock options

Employee referral program

Commuter benefits

Risks

Dependence on government contracts exposes Nava to financial instability from budget changes.

AI use in government services may face scrutiny over data privacy and ethics.

Resistance to digital transformation within government agencies could delay project outcomes.

Differentiation

Nava specializes in user-friendly software solutions for government services.

The company is a public benefit corporation focused on social impact projects.

Nava's diverse workforce reflects the communities it serves, enhancing solution equity.

Upsides

Nava's AI-driven solutions enhance public benefits enrollment, increasing accessibility.

Government IT modernization trends offer Nava expansion opportunities in digital transformation.

Strategic partnerships, like with Aquia Inc., boost Nava's cybersecurity and cloud capabilities.

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