Business Operations Analyst
Sustainable TalentFull Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
The ideal candidate will have 2 years of experience as a business analyst or in an administrative role, demonstrating high productivity and effectiveness. Proven ability to coordinate cross-functional teams, resolve conflicts, and manage multiple tasks simultaneously is essential. Experience working with external stakeholders, proficiency in spreadsheet software like Microsoft Excel and Smartsheets, and familiarity with Salesforce and ServiceNow are considered strong assets. The candidate must be highly self-driven, possess a strong work ethic, and have excellent written and verbal communication skills, with the ability to understand client needs and manage expectations.
The Business Analyst will support the Success Acceleration Services (SAS) team by providing day-to-day insights and support for services and delivery. Responsibilities include maintaining CRM and PSA tools, ensuring accurate forecasting, and providing services delivery governance to ensure smooth operations. This role involves understanding SailPoint's offerings, organizational structure, and team dynamics, as well as familiarizing oneself with project management and CRM tools and best practices. The Business Analyst will shadow ongoing activities, take ownership of administrative tasks, build and maintain relationships within the SAS team, identify areas for process improvement, and serve as the primary point of contact for administrative requests. Additionally, the role may involve mentoring new resources, growing team capability, and creating/maintaining knowledge bases.
Provides identity security solutions for enterprises
SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.