Technical Business Analyst

Company Overview

ConnectWise is a leading global software company with over 3,000 colleagues across North America, EMEA, and APAC. We are a community-driven software company dedicated to the success of technology solution providers. Our suite of products helps over 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology, enabling them to consistently deliver exceptional customer experiences.

Our company is powered by our connections, our colleagues, and our community. We embrace diversity and value every individual for their unique contributions. We foster a culture of discovery, debate, and recognition, celebrating key moments as milestones. Our inclusive and positive culture ensures every colleague is valued for their perspectives and skills, empowering you to make a difference in your own way.

Curious? Read on to learn how YOU can make a difference at ConnectWise!

Position Overview

The Technical Business Analyst will collaborate with product owners and requesters to gather requirements, validate processes, understand scope, define test steps to reproduce, and assist with system request demos and training. This role involves reviewing, analyzing, and evaluating systems and user needs, producing documentation for current and new processes, and creating system flow diagrams. The Technical Business Analyst will partner with cross-functional teams to ensure assigned projects are well-defined and coordinated.

Essential Duties and Responsibilities

• Provides support to cross-functional team(s) with a high degree of attention to detail.
• Researches, analyzes, and documents findings.
• Documents and distributes new or revised processes and procedures resulting from project efforts.
• Analyzes business problems and recommends solutions.
• Writes user stories with detailed acceptance criteria.
• Creates and implements solution designs to meet business needs.
• Creates and implements project plans when applicable.
• Tests designs, manages QA and UAT, and verifies solutions.
• Writes up and maintains detailed records of initiatives.
• Performs system demos, participates in user acceptance testing, and conducts user training.
• Facilitates user acceptance and sign-off.
• Performs a variety of tasks, requiring a degree of creativity and latitude.
• Reviews, analyzes, and evaluates market data and trends.
• Works with stakeholders and requestors to document requirements, define project scope and objectives, and perform analysis to provide recommendations on next steps to stakeholders and management.

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with general supervision.
• Ability to adapt situationally and understand new technology/processes.
• Excellent and effective oral and written English communication skills, capable of speaking with both technical and non-technical audiences.
• Detail-oriented with strong analytical, interpersonal, and documentation skills.
• Well-versed in Agile and Waterfall methodologies, as well as SCRUM.
• Understanding of how to tactfully communicate difficult/sensitive information.
• Ability to manage multiple priorities and/or projects simultaneously.
• Strong problem-solving abilities and the capacity to meet reasonable deadlines.
• A strong team player with the ability to build positive and collaborative relationships within the organization.
• Familiarity with relational database concepts and client-server concepts.
• Experience with Financial Analysis and familiarity with financial terms.
• Willingness to make calls or speak with stakeholders.