[Remote] Technical Business Analyst at ConnectWise

Tampa, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

The Technical Business Analyst must possess excellent oral and written English communication skills, be detail-oriented with strong analytical, people, and documentation skills, and be well-versed in Agile, waterfall, and SCRUM methodologies. The role requires the ability to adapt to new technology and processes, work independently with general supervision, manage multiple priorities, and possess problem-solving abilities. Familiarity with relational database concepts, client-server concepts, financial analysis, and financial terms is also required. A strong team player attitude with the ability to build positive and collaborative relationships is essential.

Responsibilities

The Technical Business Analyst will gather requirements, validate processes, understand scope, and test steps to reproduce for system requests, assisting with demos and training. They will review, analyze, and evaluate systems and user needs, producing documentation for current and new processes, including system flow diagrams. This role involves working with product owners, requesters, and cross-functional teams to define projects, analyze business problems, recommend solutions, and create solution designs. Responsibilities include writing user stories with detailed acceptance criteria, managing QA and UAT, verifying solutions, keeping detailed records of initiatives, performing system demos, facilitating user acceptance, and conducting user training. The analyst will also review market data and trends and provide recommendations to stakeholders and management.

Skills

Requirements Gathering

Process Validation

Scope Understanding

Test Steps

System Demos

User Training

System Analysis

Process Documentation

System Flow Diagrams

Cross-functional Collaboration

Business Problem Analysis

Solution Recommendation

User Story Writing

Acceptance Criteria

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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