Business Operations Analyst

Salary: $120K - $145K Location Type: Remote Employment Type: Full-Time

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Company Overview

Founded in 2015, PHIL is a Series D health-tech startup building a platform to streamline prescription processes by interfacing between doctors, pharmacies, and patients. We are dedicated to transforming this complex and archaic industry.

PHIL’s B2B2C platform offers an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, facilitating easy and affordable access to medicine. Through digital stakeholder experiences, patient access services, market access solutions, and distribution models, we empower pharma manufacturers to deliver affordable and timely therapy access to patients, leading to improved treatment adherence and enabling further innovation.

The team at PHIL comprises like-minded individuals from diverse backgrounds, united by a passion for creating an innovative healthcare platform focused on patient experience and overall human wellbeing. We are looking for driven, analytical, and passionate individuals to join us.

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Position Overview

PHIL is seeking a Business Operations Analyst to support our Client Success team. This role will focus on addressing analytics requests that directly impact client outcomes and drive business decisions. You will be instrumental in solving complex business problems, enabling data-driven decisions, and empowering teams through analytics and data visualization. Reporting to the Vice President of Business Operations, you will be the primary data expert for the Client Success team, ensuring accurate data usage and actionable insights.

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Responsibilities

• Support the Client Success team on complex analytics requests impacting client outcomes and Phil’s business goals.
• Serve as the go-to data expert, ensuring understanding and correct application of data fields, structures, and limitations.
• Prioritize and manage incoming requests based on shifting business priorities, while enabling teams for self-service where possible.
• Contribute as part of a team of problem solvers, addressing complex business issues from strategy through execution.
• Collaborate with other data professionals skilled in BI, data modeling, and data warehousing to enhance analytics capabilities.
• Champion best practices and serve as a subject matter expert in data modeling, analytics, and visualization.

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Qualifications

• Bachelor’s degree or equivalent work experience as an analyst, engineer, or in a related field.
• Highly proficient in SQL with 2+ years of analytics experience.
• Proven ability to distill complex information into clear, actionable reports and visualizations.
• Experience analyzing data to solve business problems and creating visualizations that drive strategic decisions.
• Strong ability to balance big-picture thinking with detailed analytics management.
• Self-starter who prioritizes impact over perfection, delivering usable insights quickly.
• Experience engaging directly with clients or customers on analytics (e.g., readouts, collaboration with client analytics teams).
• Ability to communicate complex data and analytics concepts clearly to both technical and non-technical audiences.

Preferred Qualifications

• Experience in pharma or healthcare industries.
• Experience using Looker.
• Familiarity with Python or R programming.

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Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.

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PHIL Inc. is an equal-opportunity employer.